General Manager

Papa Johns; Louisville (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

Join a leading company as a General Manager overseeing all operations of a Papa John's restaurant. This pivotal role involves ensuring profitability through effective leadership, team development, and maintaining high standards of quality and customer service. As part of a dynamic team, you will drive sales, manage costs, and cultivate a customer-centric environment.

Qualifications

• Experience in restaurant management is essential.
• Strong understanding of operations management practices.
• Ability to train and lead a diverse team.

Responsibilities

• Monitor product quality and customer service standards.
• Recruit and develop staff to meet operational needs.
• Manage sales and profit goals, control costs effectively.
• Oversee training, safety, security, and maintenance.

Skills

Leadership

Customer Service

Communication

Sales Management

Team Development

Education

Bachelor's Degree in Business Management or related field

Job description

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What’s Unique About You is what makes us better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The General Manager for Corporate Restaurant Operations manages all functions of a Papa Johns restaurant to ensure profitability. This includes being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Responsibilities also include managing operations, executing company policies, procedures, programs, and systems, and ensuring compliance with laws and ethical practices.

This role oversees all operational aspects of the restaurant, including executing all Operations Manager duties when that position is unfilled. Reports include Operations Managers, Manager Designates, and Shift Leaders. In restaurants with an Operations Manager, team members and drivers report to them; otherwise, they report directly to the General Manager.

Duties and Responsibilities

• Monitor product quality and customer service standards, address deficiencies, and respond promptly to customer concerns. Solicit feedback to improve operations and build brand loyalty. Oversee training and quality standards.
• Recruit staff to meet needs, ensure compliance with appearance standards, set performance expectations, conduct reviews, document issues, and take disciplinary actions if necessary. Coach and develop team members, fostering teamwork and recognition programs.
• Manage sales goals, monitor sales trends, and implement plans to improve performance. Seek additional sales through marketing and community engagement.
• Manage profit goals, control costs, and correct deviations using the FOCUS System. Develop plans to improve profits. Oversee inventory, safety, security, and maintenance to ensure standards are met.

We love pizza—and the people behind it. This work is complex and challenging but rewarding. If you seek a fulfilling career with a forward-moving company, join us.

Papa John's participates in E-Verify and is an Affirmative Action and Equal Opportunity Employer. For details, see the linked PDFs.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants

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