General manager

Gerber Collision & Glass; Louisiana (MO); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group in Bossier City is seeking an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating with insurers throughout the repair process.

You will assess vehicle damage, document required repairs and parts, and work with the team to ensure KPIs are met while maintaining strong customer communication.

Qualifications

• Knowledge of repairs and OE guidelines.
• Minimum 1 year of experience.
• Awareness of DRP processes.

Responsibilities

• Document and update customer interactions accurately.
• Guide customers through repair process and insurance requirements.
• Coordinate with insurance clients and internal teams.
• Participate in daily production walks with management.
• Attend monthly health & safety meetings.

Skills

Repairs knowledge

Basic computer skills

DRP compliance

Education

High School Diploma or equivalent

Job description

LA Bossier City- Barksdale Blvd - 132031 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility’s KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Required Knowledge, Skills, & Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

#INDWEST AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

$68,000 - $90,000 / Year Compensation is commensurate with skill, education and experience.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.