General Manager

Wawa, Inc.; Lexington Park (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with matching

Education assistance

Paid time off

Store discounts

Job summary

Wawa, Inc. is seeking a General Manager to oversee store operations, drive results, and inspire a high-performing team in Lexington Park, Maryland. You will be responsible for daily operations, team development, and ensuring an exceptional shopping experience. The ideal candidate will have proven leadership experience in retail, excellent communication skills, and a solid understanding of financials. Benefits include comprehensive health packages and eligibility for monthly bonuses, with a competitive salary range of $75,000–$90,000 based on experience.

Qualifications

• Flexible availability for various shifts, including weekends and holidays.
• Proven ability to coach and inspire team growth.
• Solid understanding of store financials.

Responsibilities

• Oversee daily store operations ensuring safety, service, and efficiency.
• Own accountability to meet or exceed performance targets.
• Hire, train, and develop a high-performing team.

Skills

Leadership experience

Communication skills

Customer service

Problem-solving

Organizational skills

Education

High School Diploma or GED

Job description

At Wawa, we believe we can make life a little better every day – one smile, hoagie, or experience at a time. Our Associates are the secret ingredient that sets us apart.

As the General Manager (GM), you’ll lead the store, setting the vision, driving results, and inspiring your team. You’ll take ownership of daily operations, store profitability, team development, and customer satisfaction, aiming to create an unforgettable experience for customers and Associates.

What You’ll Do

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long‑term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation, and customer service.
• Hire, train, and develop a high‑performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management, training, and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Benefits

• Inclusive, meaningful benefits that support Associates financially, physically, and emotionally, including medical, dental, vision, mental health, ESOP, 401(k) with matching, education assistance, store discounts, paid time off, paid parental leave, and access to additional wellness programs.
• Eligibility for benefits is defined under the terms of the plan(s).

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Proven leadership experience in fast‑paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship‑building skills.
• Highly organized, detail‑oriented, and capable of managing multiple priorities independently.
• Skilled in problem‑solving, critical thinking, and decision‑making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

The projected salary range for this position is $75,000–$90,000 and is commensurate with experience and location. Associates are eligible for monthly bonus incentives.

Wawa will provide reasonable accommodation to complete an application upon request. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.