General Manager

Wawa, Inc.; Roanoke (VA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with matching

Paid time off

Job summary

A retail food service provider in Roanoke, Virginia seeks a General Manager to oversee daily operations. This role involves driving results, managing a team, and ensuring store compliance with regulations. Successful candidates will have proven leadership experience in a similar environment, excellent communication skills, and a commitment to customer service. The position offers a competitive salary range between $70,000 and $85,000, along with monthly bonuses and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent.
• Proven leadership experience in retail, food service, or fuel environments.
• Flexible availability for various shifts.

Responsibilities

• Oversee daily store operations ensuring safety and efficiency.
• Meet or exceed performance targets by reviewing financial reports.
• Hire, train, and develop a high-performing team.

Skills

Leadership in fast-paced retail

Communication skills

Customer service

Problem-solving

Education

High School Diploma or GED

Job description

General Manager (GM)

Join Wawa, Inc. as a General Manager and lead our store, drive results, and inspire your team every day.

What You’ll Do

• Oversee daily store operations, ensuring safety, service, and efficiency while maintaining compliance with audits, policies, and all regulations.
• Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans. Analyze trends, control costs, reduce waste, and manage cash procedures to ensure profitability.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.
• Ensure store-wide safety, service, and operational excellence by executing policies, driving compliance, managing safety programs, and implementing continuous improvement initiatives.
• Champion company initiatives, communicate the “why” behind changes, and ensure successful implementation and long‑term adoption of programs and processes.
• Create an inclusive, collaborative team culture focused on achievement, motivation and customer service.
• Hire, train, and develop a high‑performing team through coaching, performance management, and ongoing feedback. Support leadership development and drive a culture of excellence through formal talent management processes, training and onboarding.
• Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation.
• Ensure a seamless and satisfying shopping experience by actively responding to customer feedback, resolving issues, and creating plans to exceed expectations.

Benefits

• Inclusive benefits covering medical, dental, vision, mental health, ESOP (Employee Stock Ownership Plan), 401(k) with matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and additional wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays.
• Proven leadership experience in fast-paced retail, food service, or fuel environments.
• Proven ability to coach, develop, and inspire career growth in individuals.
• Excellent communication, customer service, and relationship‑building skills.
• Highly organized, detail‑oriented, and able to manage multiple priorities independently.
• Skilled in problem‑solving, critical thinking, and decision‑making.
• Solid understanding of store financials and their impact on business performance.
• Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results.

The projected salary range for this position is $70,000 – $85,000 and is commensurate with position, experience, and location. Associates in this position are eligible for monthly bonus incentives.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.