General Manager

Tandem Hospitality Group; Lexington (KY); On-site; USD 43,000 - 47,000; Full time

Job summary

A leading hospitality group is seeking a General Manager in Lexington, KY, responsible for the overall operation of the hotel, including guest experience and department profitability. The ideal candidate should possess strong management skills, a college degree, and experience in hotel operations. This full-time position offers a competitive salary between $43,888 and $46,388 and requires a hands-on approach to staff development and operational excellence.

Qualifications

• Must possess a college degree and have five years of hotel operations experience.
• Strong communication skills are essential with a focus on attention to detail.
• Complete understanding of profitability and budget goals is required.

Responsibilities

• Oversee all hotel departments for successful operation.
• Ensure compliance with financial accuracy and guest experience.
• Develop staff professionally and personally while meeting service goals.

Skills

Strong verbal and written communication skills

Attention to detail

Understanding of profitability and budget goals

Education

College degree

Five years of related experience in hotel operations

Tools

Hotel information systems

Job description

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Job Description

The General Manager is responsible for the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. The General Manager is responsible for the overall guest experience and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The General Manager must ensure an awareness of all departments throughout the Hotel; ensuring a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time.

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Job Description

The General Manager is responsible for the successful operation and administration of all hotel departments, including: Front Office, Housekeeping, Food and Beverage, Banquets, Sales & Marketing, and Engineering. The General Manager is responsible for the overall guest experience and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The General Manager must ensure an awareness of all departments throughout the Hotel; ensuring a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time.

Job Responsibilities

• Work collaboratively with managers and supervisors to meet or exceed the hotel's financial budget and guest service goals
• Work closely with managers and supervisors to develop them both personally and professionally
• Establish consistent operating procedures and ensure they are followed
• Motivate the hotel staff to maintain a productive, positive and safe work environment. Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines
• Responsible for the appropriate scheduling of hotel staff to ensure guest needs while ensuring labor budgets are withheld
• Responsible for all property based Human Resources and accounting functions, including monthly forecasting and reporting, cash flow and annual budget writing
• Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
• Participate in weekly revenue management and sales strategies calls
• Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
• Conduct daily stand-up meetings with management/staff to ensure employees are informed
• Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
• Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc
• Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are part of an effective preventative maintenance program
• Keep abreast of the competition, local events, and hospitality trends
• Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
• Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor
  
  

Job Qualifications

• College degree and five years of related experience in hotel operations
• Strong verbal and written communication skills
• Significant attention to detail
• Complete understanding of profitability and budget goals
  
  

Computer skills required - experience with Hotel information systems required

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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