General Manager

IHOP 1741 Layton; Layton (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Job summary

IHOP Layton is seeking a full-time General Manager to lead our team and drive restaurant performance. You will oversee financial objectives, local marketing, guest service, and HR, while coaching staff to meet SOPs and maintain high standards of quality and service.

With a focus on guest satisfaction, you will manage floor operations, recruitment, training, and retention, ensuring compliance, proper reporting, and timely decision-making to keep the restaurant running smoothly.

Qualifications

• 2+ years of relevant experience.
• Valid driver's license.
• High school diploma or equivalent.
• Ability to speak and read English.
• Basic math skills.

Responsibilities

• Execute annual financial, local restaurant marketing, guest service, and HR objectives.
• Manage restaurant floor and maintain regular guest contact.
• Address guest complaints professionally and promptly.
• Ensure compliance with federal, state, and local regulations.
• Recruit, train, and retain employees; coach staff per SOP.
• Oversee food quality, SOP adherence, and timely service.
• Monitor supplies, inventory, equipment, sanitation, and safety.
• Prepare reports and communicate effectively within the organization.

Skills

Leadership

People management

Operational management

Guest service

English proficiency

Education

High school diploma or equivalent

Job description

Are you hungry for a new challenge in your career? Are you a natural leader who thrives in a high-performance and energetic environment? If so, we have an exciting opportunity for you to join our team as a full-time General Manager at IHop.

WHAT'S THE SCOPE?

We offer a competitive wage that reflects your skills and experience in the restaurant industry.

Full-time employees get health insurance!

This position is full-time, but the schedule will vary depending on the needs of the restaurant.

YOUR CONTRIBUTIONS MATTER

In this position, you will handle a wide variety of responsibilities. Executing annual financial, local restaurant marketing, guest service, and human resource objectives will be essential to the success of our restaurant. Your responsibilities will also include managing the restaurant floor and ensuring regular contact with guests. It will be crucial to maintain guest complaints within acceptable limits and handle any concerns in a professional and timely manner. Compliance with federal, state, and local regulations applicable to the assigned unit is a must. Recruitment, training, and retention of employees will be a significant part of your role. Adhering to the current SOP and operations plan, you will conduct ongoing coaching, administer the restaurant hourly compensation plan, and document any performance problems.

Additionally, you will focus on ensuring that food meets SOP specifications, recipes, plating, and garnishes, and is served at appropriate temperatures within standard ticket times. Maintaining adequate levels of supplies, including food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous items, will be necessary. You will be responsible for ordering food in a timely manner, keeping inventory to a minimum, and avoiding out-of-stock items. In addition, you will oversee the operational condition of equipment, building structure, and premises, ensuring compliance with federal regulations and SOP. Sanitation practices, security measures, and the implementation of national and local marketing promotions will fall under your purview. Completion of all required reports and paperwork is expected to ensure proper documentation and communication within the organization.

WHAT'S REQUIRED?

• 2+ years of relevant experience
• Valid driver's license
• High school diploma or equivalent
• Ability to speak and read English
• Basic math skills

ABOUT IHOP

With a rich history dating back to 1958, IHOP is a go-to destination for breakfast lovers. Whether you're craving our famous fluffy pancakes, delicious omelets, or mouthwatering entrees, our extensive menu caters to all tastes, ages, and dietary preferences. Our commitment to serving high-quality food and providing excellent customer service has solidified us as a breakfast staple. We believe in promoting from within and training staff to help them reach their full potential. Join us to serve up smiles every day!