General Manager

Leslie's Poolmart; Latham (NY); On-site; USD 43,000 - 47,000; Full time

Job summary

Join Leslie’s Poolmart as a Store Manager, overseeing operations and ensuring excellence in customer service. With a focus on training and developing a skilled team, you will manage sales and profitability while fostering a positive store environment. This role offers a chance for career advancement and competitive compensation in a company committed to diversity and inclusion.

Benefits

Competitive compensation

Extensive paid training

Comprehensive benefits package

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Qualifications

• Proficient with computers and excellent communication skills.
• Ability to hire and develop 'A Players'.

Responsibilities

• Oversee store performance and ensure customer service standards are met.
• Manage sales plans, profit margins, and controllable expenses.
• Hire and train proficient applicants for effective customer service.

Skills

Communication

Customer service mindset

Analytical skills

Teamwork

Flexibility/adaptability

Work ethic

Education

Completion of GMIT and Talent Platform training

Job description

DIVE IN TO A NEW CAREER WITH LESLIE'S:

Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie’s.

Job Overview:

Oversees the performance of a Leslie’s store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.

Responsibilities:

• Hire only “A” players this year to support the accomplishment of the following objectives:
• Meet or exceed sales budget.
• Meet or exceed EBITDA/SOC goal.
  • Meet or exceed labor rate goal.
  • Achieve shrink percent of .4% or better.
  • Meet or Exceed your gross margin budget for the fiscal year.
• Meet or exceed APC goal.
• Drive customer count increase over last year.
• Meet or exceed Mystery Shop goal of 95%.

Essential Competencies:

• Ability to hire “A Players – Sources, selects, and sells “A Players” to join the company.
• Efficiency – Able to produce significant output with minimal wasted effort or supervision.
• Organization & Planning – Plans and organizes in an efficient manner.
• Industry knowledge – Highly knowledgeable of the business, products and competitors.
• Customer service mindset – Understands the customer, is focused on providing superior customer service.
• Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
• Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• High standards – Expects personal performance and team performance to be nothing short of the best.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
• Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
• Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Creativity/innovation – Generates new and innovative approaches to problems.
• Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude.
• Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
• Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
• Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
• Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.

Qualifications:

• Successful completion of all training modules inclusive of GMIT and Talent Platform training.
• Ability to achieve placement in the succession program.
• Excellent communication skills, and proficiency with computers.

Pay: $43,540 - $46,540 salary

We offer our employees competitive compensation , extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.