General Manager

Jeff's Bagel Run; Kissimmee (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Pay - $16 - $18 an hour, plus tips

Accrued Paid Time Off

Training and career growth

Discounts on all foods

Dental Insurance

Health Insurance

Vision Insurance

Job summary

Jeff’s Bagel Run in Kissimmee, FL is seeking a General Manager to lead the day-to-day operations at our Celebration Restaurant. You will drive KPIs, manage inventory and purchasing, hire and coach staff, and ensure guest satisfaction while maintaining a safe, profitable operation.

You will oversee all team members, enforce procedures, and collaborate with leadership to grow our bagel business within the community.

Qualifications

• 1+ years of general management experience in food service.
• Strong leadership and communication skills.
• Proven ability to manage KPIs and drive sales

Responsibilities

• Oversee day-to-day operations at the Celebration Restaurant in Kissimmee.
• Supervise all employees; hire, train, coach, and motivate staff.
• Manage inventory, purchasing, receiving, and vendor relations.
• Ensure guest satisfaction and maintain safe, profitable operation.
• Adhere to company policies, procedures, and standards.

Skills

Leadership

Operations management

KPIs

Hiring & training

Customer satisfaction

Job description

Our goal at Jeff's Bagel Run is to bake fresh, bring joy, and build community. We started in our founder's (Jeff) home kitchen in 2019 and have grown to open over a dozen locations in the Orlando market. We are hiring for our Celebration Restaurant, that is located at 1587 Future Way, Kissimmee, FL 34747. This

location is proudly owned and operated by Chris and McKenize Cohen. We are looking for a dedicated person who is looking to learn the bagel business, and

hopefully grow with us as we expand our footprint. We operate as a team, and we close at 2pm everyday!

Job Description

Jeff’s Bagel Run is customer-centric and demanding.

Our work environment includes:

• International workforce


• Lively atmosphere

As a General Manager, you will manage the day to day operations of the assigned location. You will be responsible for achieving KPIs and planned sales and profit goals through the implementation, management, and enforcement of company policies, procedures, best practices, programs, and performance standards.

In addition, you will directly supervise all employees, including hiring, training, coaching, and motivating your team to achieve set goals, and KPIs, including customer satisfaction feedback goals. You will also be in charge of inventory management, including purchasing, receiving, and the safe storing of the items needed to operate the business effectively. You will be accountable for all aspects of restaurant operations and administration, ensuring execution of all tasks and systems to guarantee maximum guest satisfaction, a consistent and safe work environment, and a profitable Profit and Loss statement. This position equires consistent demonstration of leadership and a strong attention to detail. If you are a leader committed to quality service and have experience in our industry, we’d like to meet you.

Responsibilities

• Inventory management, purchasing and receiving


• Vendor management


• Use of appropriate leadership style for various internal and external situations


• Establish credibility through people results and meeting KPIs


• Provide direction and feedback to team members during shifts.


• Establish full knowledge of company regulations, policies, procedures, standards, and goals


• Prepare and follow action plans to address issues, escalations, and store profitability results


• Support company initiatives by educating and training team members to achieve success


• Proactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIs


• Follow all cash handling, house account, deposit, and credit card policies


• Reconcile comps, voids, discounts, and cash shortages and takes corrective action


• Manage the activities of the restaurant teams: This includes recruitment, hiring and retention practices, scheduling, and continuous training to increase the staff’s productivity, and customer service skills


• Effectively provide performance feedback through coaching and timely reviews


• Encourage friendly internal competition


• Ensure team members are focused on guest satisfaction


• Think creatively and seize business opportunities within the local community


• Engage with guests to create a personable and seamless experience


• Use all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints


• Manage controllable expenses and restaurant compliance


• Understand the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations


• Observe ambiance and safety in the restaurants, i.e.: lighting, music, marketing displays and cleanliness of small wares; ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition


• Perform any other duties as requested by the Corporate Support Team, Area Director, and other leadership team members to ensure customer satisfaction, safety, and profitability


• Available to work flexible and long hours at times including weekends and holidays

Qualifications

• 1+ years of previous general management experience in the food industry


• Previous experience hiring, managing, coaching, training, and motivating others


• Experience establishing positive results by meeting established KPIs


• A strong focus on customer satisfaction


• Strong understanding of business management, financial, and leadership principles


• Experience reviewing Profit and Loss statements


• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills


• Ability to analyze processes and information, identify problems and trends, and develop practical solution and strategies


• Excellent verbal and written communication skills


• Experience working with vendors


• Experience maintaining a clean, organized, food safe environment


• ServSafe Food manager certification is a plus (must be able to attain and maintain certification once hired, with costs covered by the company)


• Valid driver’s license and reliable transportation


• Must have early morning, weekends, and holiday availability


• Must be able to pass a background check


• Ability to work in spaces where common food allergens may be handled or present


• Ability to lift and carry items or objects weighing up to 50 pounds and up to 55 pounds with assistance


• Ability to stand for long periods of time


• Ability to withstand a wide range of temperatures (hot, non-air conditioned environment and walk-in coolers)

Benefits

• Pay - $16 - $18 an hour, plus tips


• Accrued Paid Time Off


• Training and career growth opportunities


• Discounts on all foods


• Dental Insurance


• Health Insurance


• Vision Insurance

Job Type: Full-time Shift:

• Day shift


• Morning shift

License/Certification

• Driver’s License (Preferred)

Work Location: In person

After relocating to Central Florida in 2016, Jeff and Danielle Perera found themselves longing for the authentic New York-style bagels that Danielle grew up enjoying. Dissatisfied with the options available, they decided to take matters into their own hands. In 2019, when Jeff faced a layoff, Danielle saw an opportunity to turn their shared love of bagels into something more. With Jeff as the baker and Danielle as the taste tester, they embarked on a journey to perfect the art of bagel making.
Amidst the challenges of the pandemic, Jeff initiated what would become known as the “bagel run” – personally delivering freshly baked “Always boiled, never toasted” bagels door-to-door to friends, neighbors, and local businesses. The response was overwhelming, with demand quickly outpacing supply. Fueled by the enthusiasm of their community, Jeff’s Bagel Run evolved from a humble home kitchen operation to a thriving business.
The success of the “bagel run” paved the way for Jeff and Danielle to expand their reach, selling their delectable bagels at local markets and events. Finally, in June 2021, they realized their dream of opening the first Jeff’s Bagel Run brick-and-mortar location in Ocoee, Florida. With Danielle leaving her corporate job to join Jeff “full bagel,” the Perera family poured their hearts and souls into creating a warm, inviting space where customers could experience the joy of freshly baked bagels.