General Manager

EōS Fitness; Kentucky; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free membership for you and one family member

Competitive pay plus vacation and holiday pay

401(k) with company matching

Discounted Personal Training and merchandise

Daily pay offered – access your funds before payday

Job summary

EōS Fitness is looking for a motivated and energetic team leader in Henderson, NV. This role involves developing a team to deliver exceptional customer experience while meeting business objectives.

The right candidate will have 2+ years of sales management experience and a passion for the fitness industry. Responsibilities include hiring and training staff, achieving membership goals, and ensuring high-quality customer service. Benefits include competitive pay, health insurance, and more.

Qualifications

• 2 years of sales management experience required.
• 3-4 years of customer service experience required.
• Strong interest in the fitness industry preferred.

Responsibilities

• Hire, train, and supervise staff members.
• Communicate goals and expectations effectively.
• Achieve membership and revenue goals.
• Provide constructive feedback to staff on performance.
• Ensure high-quality customer service.
• Engage with members in a friendly manner.
• Maintain facility cleanliness.
• Handle emergencies and provide instructions.

Skills

Sales management experience

Customer service experience

Strong communication skills

Relationship building

Detail orientation

Job description

Location: Henderson, NV: E Lake Mead Pkwy / E Warm Springs Rd

EōS Fitness is bold, upbeat, and motivating. We create loyal lifelong fans and exercise practitioners through our core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, Fight Hard To Win.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of sales management experience.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, reading reports from a computer database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary

$65,000 - $70,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and employee assistant program are offered.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employer Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.