General Manager

Jefferson City Pizza Ranch; Jefferson City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Pizza Ranch Inc. seeks a General Manager to lead the restaurant team in Jefferson City, driving guest satisfaction and operational excellence.

This full-time role requires a hands-on leader who can maintain food quality, service standards, and a welcoming, clean dining environment. You will maximize profitability through strategic labor and food cost control, recruit and mentor staff, and foster a positive work culture while representing the brand in the community and utilizing guest feedback to

Qualifications

• Passion for leading and developing people.
• Proven management, communication, and organizational skills.
• Ability to prioritize multiple situations.
• Effective communicator and listener with good oral and written communication skills.

Responsibilities

• Lead and inspire a high-performing team delivering outstanding guest experiences.
• Drive revenue and profitability through strategic initiatives.
• Monitor restaurant performance with data-driven decisions.
• Control costs related to food, labor, and operations.
• Recruit, train, and mentor staff.
• Foster a culture of teamwork, accountability, and growth.

Skills

Leadership

Restaurant Management

Communication

Organizational Skills

Coaching and Mentoring

Financial Management

Recruitment and Training

Customer Service

Education

High School diploma

College degree preferred

Tools

Basic computer skills

Job description

Pizza Ranch® Inc. began as a single restaurant in Hull, Iowa, in 1981 and has since grown into a leading fast-casual franchise with over 200 locations across fifteen states. Known for our legendary pizza, crispy chicken, fresh salad bar, and delicious dessert buffet, we offer an exceptional dining experience through dine-in, takeout, and delivery services.

At Pizza Ranch, we are driven by a powerful mission:

"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."

If you are a passionate leader who thrives in a fast-paced environment, values community impact, and excels in delivering exceptional guest experiences, we want you to join our team!

Position Summary:

The General Manager (GM) is the heartbeat of our restaurant, responsible for leading the team, driving business results, and creating a culture where employees and guests feel valued. This role is more than just a job—it’s an opportunity to make a lasting impact on your team and community.

As a General Manager, you will:

• Lead & Inspire : Build and develop a high-performing team that consistently delivers outstanding guest experiences.
• Drive Operational Excellence : Ensure smooth restaurant operations by maintaining high food quality, exceptional service, and a clean, welcoming environment.
• Own the Guest Experience : Utilize guest feedback and Qualtrics data to continuously improve service and satisfaction.
• Maximize Business Performance : Increase restaurant profitability through strategic sales growth, labor and food cost control, and effective financial management.
• Create a Positive Work Culture : Foster a team environment where employees feel motivated, engaged, and excited to contribute.
• Be a Community Leader : Represent Pizza Ranch as a trusted community partner, fostering relationships and giving back locally.

This position requires a full-time commitment of 50 hours per week, including evening and weekend availability.

Key Responsibilities (but are not limited to):

While the General Manager’s role is dynamic, the core responsibilities include:

Guest Satisfaction

• Ensure each guest receives a legendary dining experience.
• Handle guest feedback with professionalism and a problem-solving approach.
• Maintain high standards in food quality, cleanliness, and service.
• Build strong community relationships and uphold the values and reputation of Gravy Train Restaurant Management.

Business & Financial Management

• Develop and execute strategies to increase revenue and profitability.
• Monitor restaurant performance through data-driven decision-making.
• Control costs related to food, labor, and operations.
• Recruit, train, and mentor a high-performing team.
• Set clear expectations and provide regular coaching and feedback.
• Foster an environment that promotes teamwork, accountability, and professional growth.

Operational Excellence

• Maintain compliance with health, safety, and brand standards.
• Implement and oversee daily operational procedures.
• Ensure proper inventory management and cost control.

Qualifications, Skills, and/or Competencies:

• Passion for leading and developing people
• Proven record of management, communication, and organizational skills
• The ability to prioritize multiple situations
• Effective communicator, and listener with good oral and written communication skills
• 3-5 years of Restaurant Management experience, preferred
• Proficient in basic computer skills
• High School graduate or equivalent, College Degree, preferred
• Possess business acumen
• Positive & Family-Oriented Culture