General Manager

Club Pilates; Jacksonville (FL); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Club Pilates in Jacksonville, FL seeks a General Manager to lead studio operations, sales, and member experience. You will drive membership growth, oversee staff, manage revenue across services, and uphold brand standards.

The role requires strong leadership, KPI tracking, community outreach, and a collaborative culture. On-site five days a week, you’ll partner with regional teams to deliver exceptional Pilates experiences and achieve business goals.

Formación

• Minimum of 2 years of fitness, retail, hospitality, or service-based sales experience.
• Minimum of 1 year of management, leadership, or supervisory experience.
• Proven ability to meet and exceed sales goals.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Ability to analyze business metrics and make data-driven decisions.
• Strong organizational and time-management skills.

Responsabilidades

• Drive membership sales, retention, private training, retail, and teacher training revenue.
• Develop and execute strategies to achieve studio sales and operational goals.
• Monitor and analyze KPIs and implement action plans to improve performance.
• Lead sales efforts through prospect outreach, lead conversion, community networking, and referral generation.
• Ensure consistent execution of the sales process and membership experience.
• Manage accounts receivable, collections, and membership-related concerns.
• Recruit, onboard, train, coach, and develop studio employees.
• Foster a culture of accountability, engagement, and high performance.
• Conduct regular performance conversations and provide ongoing feedback.
• Create and manage employee schedules to support business needs.
• Partner with Regional Managers and HR on employee relations, performance management, and staffing initiatives.
• Promote a positive and inclusive workplace culture aligned with company values.
• Ensure exceptional service and hospitality for all members, guests, and prospects.
• Resolve member concerns professionally and effectively.
• Build relationships within the local community to increase brand awareness and studio growth.
• Participate in networking events, partnerships, and grassroots marketing initiatives.
• Support social media and local marketing efforts to drive engagement and lead generation.
• Ensure the studio operates safely, efficiently, and in compliance with company policies and procedures.
• Maintain studio cleanliness, organization, and overall presentation standards.
• Oversee inventory management, retail merchandising, and vendor relationships.
• Maintain accurate business records, reports, and documentation.
• Utilize ClubReady and other systems to monitor studio performance and operations.
• Protect confidential company and employee information.
• Ensure compliance with all company, state, and federal employment and operational requirements.
• Serve as the leader and ambassador of the Club Pilates brand within the studio and community.
• Support special projects, studio initiatives, and company growth efforts.
• Perform other duties as assigned.

Conocimientos

Sales leadership

Staff development

Customer service

Data analysis

Communication

Organization

Office software

Educación

Bachelor's degree or higher

Experience in fitness industry

Descripción del empleo

The General Manager is responsible for the overall success of the studio, including sales performance, membership growth and retention, team leadership, operational excellence, and member experience. This role serves as the primary leader of the studio and is accountable for achieving business objectives while fostering a positive and inclusive culture for members and employees.

The General Manager leads and develops studio staff, drives revenue growth across all business lines, and ensures the studio consistently delivers an exceptional Club Pilates experience.

Business Performance & Sales Leadership

Drive membership sales, retention, private training, retail, and teacher training revenue

Develop and execute strategies to achieve studio sales and operational goals

Monitor and analyze key performance indicators (KPIs) and implement action plans to improve performance

Lead sales efforts through prospect outreach, lead conversion, community networking, and referral generation

Ensure consistent execution of the sales process and membership experience

Manage accounts receivable, collections, and membership-related concerns

Recruit, onboard, train, coach, and develop studio employees

Foster a culture of accountability, engagement, and high performance

Conduct regular performance conversations and provide ongoing feedback

Create and manage employee schedules to support business needs

Partner with Regional Managers and Human Resources on employee relations, performance management, and staffing initiatives

Promote a positive and inclusive workplace culture aligned with company values

Member Experience & Community Engagement

Ensure exceptional service and hospitality for all members, guests, and prospects

Resolve member concerns professionally and effectively

Build relationships within the local community to increase brand awareness and studio growth

Participate in networking events, partnerships, and grassroots marketing initiatives

Support social media and local marketing efforts to drive engagement and lead generation

Operations & Compliance

Ensure the studio operates safely, efficiently, and in compliance with company policies and procedures

Maintain studio cleanliness, organization, and overall presentation standards

Oversee inventory management, retail merchandising, and vendor relationships

Maintain accurate business records, reports, and documentation

Utilize ClubReady and other systems to monitor studio performance and operations

Protect confidential company and employee information

Ensure compliance with all company, state, and federal employment and operational requirements

Additional Responsibilities

Serve as the leader and ambassador of the Club Pilates brand within the studio and community

Support special projects, studio initiatives, and company growth efforts

Perform other duties as assigned

Qualifications

Required

Minimum of 2 years of fitness, retail, hospitality, or service-based sales experience

Minimum of 1 year of management, leadership, or supervisory experience

Proven ability to meet and exceed sales goals

Strong customer service and relationship-building skills

Excellent verbal and written communication skills

Ability to analyze business metrics and make data-driven decisions

Strong organizational and time-management skills

Proficiency with Microsoft Office, Google Workspace, and business software systems

Ability to work a flexible schedule including evenings, weekends, and special events as needed

Preferred

Associate's degree or higher

Experience in fitness, wellness, boutique fitness, or membership-based businesses

Experience with ClubReady or similar CRM/POS systems

Pilates experience or passion for health and wellness

Physical & Schedule Requirements

Regularly required to stand, walk, sit, reach, bend, and use standard office equipment

Ability to occasionally lift up to 25 pounds

Ability to work in a fitness studio environment

Regular in-person presence required; expected to work onsite five days per week