General Manager

Ramada by Wyndham Jacksonville I-95 by Butler Blvd; Jacksonville (FL); On-site; USD 50,000 - 85,000; Full time

Job summary

A leading hospitality company seeks a General Manager in Jacksonville to oversee daily operations, focusing on guest and product excellence while managing a dedicated team. The successful candidate will drive financial performance and uphold brand standards, ensuring a superior guest experience.

Qualifications

• Proficient in Windows, Outlook, Word, and Excel.
• Ability to supervise and motivate staff.
• Good communication skills required.

Responsibilities

• Oversee property staff and day-to-day operations.
• Achieve financial targets through revenue management.
• Ensure guest excellence and maintain brand image.

Skills

Customer Service

Leadership

Supervision

Communication

Education

High School diploma or equivalent

Tools

Windows

Outlook

Word

Excel

Job description

POSITION SUMMARY: The duties and responsibilities of the General Manager include, but are not limited to, supervising the property staff and managing all aspects of day-to-day operations of the property.

PRIMARY DUTIES & RESPONSIBILITIES: This document does not state or imply that these are the only duties to be performed by the individual in this position. It is a representative list and may change depending on the property and over time.

• People Excellence: Exhibit a Heart for Service for Guests and Team Members with dedication to customer service and teamwork.

• Guest Excellence: Provide an excellent guest experience and lead by example. Responsibilities include staffing, leadership, supervision, team member relations, and responding promptly to concerns, with collaboration with HR as needed.

• Product Excellence: Manage standards and procedures through planning, organization, training, and decision-making in compliance with laws. Conduct quality inspections, maintain grounds, ensure SOPs, order supplies, analyze reports, and uphold brand image.

• Financial Accountability: Achieve financial targets by managing profit and loss, monitoring occupancy, ensuring accurate payroll and records, and making daily bank deposits.

• Support: Manage sales opportunities to increase revenue and safeguard assets by implementing safety and security programs. All team members are expected to act safely and report hazards.

• Other duties: As assigned by upper management.

MINIMUM QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent, proficiency in Windows, Outlook, Word, Excel, ability to supervise and motivate staff, good communication skills, and ability to reside overnight during coverage days. Must possess a valid driver’s license, meet employment qualifications, and complete MOD training.

ESSENTIAL FUNCTIONS: Must perform essential job functions with or without reasonable accommodation. The physical demand level is Light, involving activity such as overseeing property, lifting up to 10 pounds regularly, and simple grasping.

Constant activity involves overseeing property areas, lifting supplies up to 10 pounds, and grasping. Frequent activity includes sitting, moving around, standing, walking, lifting 11-20 pounds, and reaching. Occasional activity involves twisting, bending, kneeling, climbing stairs, and rare lifting of up to 50 pounds. Additional functions include sensory and cognitive tasks, and environmental exposure such as driving and working outdoors.