General Manager

caliberhealth; Irving (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Caliber Health in Irving, TX seeks a General Manager to lead a division spanning Primary Care, APP, Hospital-based Medicine, and Medical Evals, owning an eight-figure P&L and guiding a cross-functional team.

You will drive growth, build executive relationships, secure new contracts, and ensure high client satisfaction while directing delivery, recruiting, and account management efforts.

Qualifications

• Must have strategic leadership and P&L ownership experience.
• Excellent executive-level relationship management and negotiation skills.
• Strong cross-functional leadership across sales, BD, AM, and delivery.

Responsibilities

• Create a growth strategy for the P&L and execute plans to exceed goals.
• Build and sustain executive relationships with strategic clients and negotiate enterprise agreements.
• Lead Business Development, Account Management, and Delivery under a shared operating rhythm with clear KPIs.
• Directly secure new contracts, grow share with existing accounts, and ensure bookings targets.
• Oversee the Delivery team to fill open jobs and maintain client/provider satisfaction.
• Act as Executive Sponsor for assigned clients, maintaining senior relationships and prioritizing client priorities.
• Drive account and territory planning, prospecting plans, and pipeline development.
• Coach team performance using PIP processes and regular reviews.

Job description

JOB TITLE: General Manager

REPORTS TO: CRO

DEPARTMENT: Sales

FLSA STATUS: Full-Time; Exempt

SUMMARY

The General Manager leads a division consisting of the following specialties: Primary Care, APP, Hospital-based Medicine, and Medical Evals. They own an eight-figure P&L, lead a cross-functional team, set ambitious growth targets and achieve them.

As the P&L owner, the GM sets the direction for all aspects of strategy, growth, and delivery for their division, leading a team of business development professionals, account managers, and recruiters.

The GM is hands-on with clients, creating new relationships and strengthening existing relationships to secure new contracts, growing share with existing accounts, generating & filling open jobs, and ensuring we maintain and increase our industry-leading level of client satisfaction.

SUCCESS

In 12 months, the GM will have materially grown the business in line with business objectives.

1. New logos. Personally open and close new hospital, urgent care, and outpatient accounts, and build a repeatable outbound motion the reps can run without them.
2. Growth in existing clients. Move from order-taker to account owner : more departments, more locations, more specialties, and a higher share of each client's locum spend.
3. Operational excellence on job orders . Work with the recruiting manager so that the orders we win get filled quickly and well, which protects repeat business.

Time allocation

• Personal selling: At the executive-to-executive level, originate business, lead client meetings, win new business, and grow existing customers. (~25%)
• Leading and coaching the sales/AM team (pipeline reviews, joint calls). (~35%)
• Delivery oversight with the recruiting manager (fill rate, speed, pipeline of providers). (~25%)
• P&L management, forecasting, hiring, reporting. (~15%)

What good looks like

Milestone

What success looks like

First Week

• Meet your team and leaders.
• Understand the current pipeline, open job orders, and largest accounts.
• Learn Caliber's business model and value proposition.

First Month

• New-account target agreed with leadership.
• Largest accounts mapped, with an initial read on each team member's activity and performance.
• Growth strategy documented and agreed to.

First Quarter

• A visible new-logo pipeline, with first new accounts in late-stage or won.
• Each large account assigned a growth plan.
• Consistent team activity and clear pipeline metrics, with any weak performers addressed.
• Fill rate and time-to-submit improving.

First Year

• Revenue increased significantly versus the prior 12 months, with gross profit growing at least as fast.
• The agreed number of new accounts won, backed by a visible new-logo pipeline.
• Existing accounts growing against their growth plans.
• A sales team with consistent activity and a high performance culture.
• Strong multi-year growth plan established based on year one market traction and future growth opportunities; future needed investments defined.

RESPONSIBILITIES

• Create a growth strategy for your P&L to materially accelerate growth and implement action plans that address performance and exceed business goals
• Build and sustain executive-level relationships with strategic client organizations and lead negotiation of enterprise-level agreements, including vendor-management and managed-service-provider programs
• Lead Business Development, Account Management, and Delivery under a shared operating rhythm with common goals, clear handoffs, and consistent forecasting and pipeline reporting, and hold the team accountable to activity KPIs by reviewing activity and results regularly to coach and course-correct
• Directly and through your leaders, secure new contracts, grow share with existing accounts, generate open jobs, and meet bookings and days targets
• Lead the Delivery team, including the Manager of Recruiting and the recruiting professionals, to fill open jobs, deliver a strong client and provider experience, and meet days-filled targets, owning delivery performance, including fill rate, time to fill, and provider quality and retention
• Own account health across the specialty group, including growth plans, renewals, and executive business reviews with strategic clients, and serve as the "Executive Sponsor" for assigned clients, maintaining senior-level relationships and serving as the escalation point for client priorities
• Drive account planning, territory planning, and the prospecting plan, and their execution, to maximize coverage and market share and build a healthy new-business pipeline
• Manage escalated customer situations on behalf of team members to preserve loyalty and market share, and interact with clients and providers as needed to ensure their needs are met in balance with company resources
• Evaluate daily and weekly team member production against established criteria to coach and implement action plans using the performance improvement plan process, a