General Manager

EōS Fitness; Whittier (AK); On-site; USD 75,000 - 90,001; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Health, dental, and vision insurance

Job summary

EōS Fitness in Whittier, California is seeking a General Manager to lead a team that delivers exceptional customer experience. The role involves hiring, training, and supervising staff while achieving membership and revenue goals.

The ideal candidate has sales management experience and a strong background in customer service. Additional perks include free membership and competitive pay.

Qualifications

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Strong communication skills, both verbally and in writing.

Responsibilities

• Hiring, training, and supervising staff members.
• Set and achieve membership and revenue goals.
• Ensure high-quality customer service.

Skills

Sales management

Customer service

Communication skills

Problem solving

Time management

Microsoft Office

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. The Core Purpose of EōS Fitness is to create loyal, lifelong fans and exercise practitioners. Our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Position Purpose

Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities

• Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign‑ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of sales management experience.
• 3–4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship‑building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Embraces our Core Values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range

$75,000–$90,001 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay offered – access funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and Employee Assistant Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

Equal Opportunity Employer Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

Compliance

EōS Fitness participates in the government eVerify program.