General Manager

Flexcar; Houston (TX); On-site; USD 79,000 - 108,000; Full time

Benefits offered by this job

Flexible PTO

401(k) with company match

Health, dental, vision coverage from:

Job summary

Flexcar is seeking a Site Manager to lead day-to-day operations at the Houston hub, driving efficiency, cost control, and an exceptional member experience. You will oversee fleet readiness, staffing, vendor management, and ensure full P&L compliance while upholding brand standards.

Responsibilities include hiring and training the team, managing costs, and collaborating with HQ to implement programs. You will help propel growth and continuous improvement in a fast-paced environment.

Qualifications

• Drive and energy daily with readiness to take on added responsibilities.
• Maintain high standards and take pride in work quality.
• Clear, empathetic communication with customers and teammates.
• Willingness to learn quickly and apply feedback.
• Comfort with data, spreadsheets, and problem solving.
• Willing to jump in to fix issues and support operations.

Responsibilities

• Oversee daily hub operations, fleet readiness, and vendor relations.
• Own site performance, including hiring, training, and leadership.
• Manage local P&L costs to drive profitability and growth.
• Ensure consistent service, fleet, and inventory execution.
• Monitor KPIs: inventory, turnaround, NPS, utilization, cost per mile.
• Deliver an exceptional member experience with clean cars and timely orders.

Skills

Drive & Work Ethic

Pursuit of Excellence

People Skills

Coachable & Curious

Analytical Thinking

Grit & Humility

Job description

Job Title: General Manager- Site Lead
Location: Houston, TX (Onsite)
Employment Type: Full-Time
Classification: Exempt
Compensation: $79,000- $108,000 - Bonus (Full Benefits Day One)

Who we are;
Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operationalexpertisewith technology, data, and AI,we’retransforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

Job Summary

Flexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and exceptional member experience. This role is responsible for maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities—7 days a week. The Site Manager will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.

WhoWe’reLooking For

• Drive & Work Ethic – Brings urgency and energy every day. Excited about taking onadditionalresponsibility.
• Pursuit of Excellence –Holds themselvestohigh standards. Never settles for "good enough." Takespride in their work.
• People Skills – Communicates with clarity and empathy.Buildstrust with customers and teammates in moments that matter.
• Coachable & Curious – Learns fast. Applies feedback quickly. Never satisfied—always looking to improve.
• Analytical Thinking – Comfortable with data and spreadsheets. Strong analytical and problem-solving skills.
• Grit & Humility – No job is beneath them. They jump in—whetherit’stroubleshooting a tech issue or washing a car.

What You’ll Do

• Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
• Own the full performance of aFlexcarlocation — including hiring, training, and leading the team
• Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
• Ensure consistent execution across service, fleet, member experience, and inventory
• Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
• Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
• Maintain a clean, safe, and efficient physical site that meetsFlexcarbrand standards
• Collaborate with HQ teams to implement new programs and identify operational improvements
• Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs

Your Core KPIs

• Customer Experience Score
• Inventory Availability Score
• Unavailability Score
• Fleet Utilization Score

What Tops Off the Tank

• Rest & Relaxation: Flexible PTO policy.
• Future Savings : Benefit from a 401(k) plan with company match from day one.
• Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.
• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly Pay
• And other amazing perks!

Disclaimer:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.