General Manager

Frontier Services Group; Houston (TX); On-site; USD 110,000 - 130,000; Full time

Job summary

Frontier Services Group is seeking a General Manager to lead all Houston operations across Mitigation, Reconstruction, Contents, and Sales. You will drive revenue growth, profitability, and operational excellence while ensuring safety and compliance with company standards.

The role requires 10+ years in insurance restoration, 5+ years in general management, and strong leadership to build high-performing teams, manage P&L, and forge strong relationships with carriers, adjusters, and clients in

Qualifications

• Extensive leadership experience in restoration operations.
• Proven ability to manage P&L and budgets.
• Experience with mitigation and reconstruction.
• Strong client and carrier relationships.
• Industry certifications a plus.

Responsibilities

• Oversee all Houston restoration operations and teams.
• Ensure projects meet safety, budget, and quality standards.
• Drive revenue growth and profitability.
• Monitor KPIs and cash flow.
• Develop and implement business strategies in Houston.

Skills

Leadership

Budgeting & forecasting

Operations management

Team development

Client relationship building

Safety compliance

Education

BA/BS in construction management

Tools

Dash

QuickBooks

Xactimate

Microsoft Office

Job description

• Location 13735 FM 529,Houston, TX, 77041,United States
• Base Pay $110,000.00 - $130,000.00 / Year
• Employee Type FT Exempt

Description

Job Title: General Manager

Department: Admin

The General Manager is responsible for leading and overseeing all Houston operations, including Mitigation, Reconstruction, Contents, and Sales. This role is accountable for driving revenue growth, profitability, operational excellence, customer satisfaction, and employee development. The ideal candidate will have strong restoration industry experience, leadership skills, and a proven ability to manage teams, financial performance, and business operations while ensuring compliance with company standards and safety requirements.

Responsibilities:

• Responsible for all aspects of running a restoration organization
• Manage quality control and assurances protocols
• Ensure projects are collected per company parameters
• Implement procedures and hold key personnel accountable
• Responsible for mentoring and developing employees
• Create, execute, and manage plans to increases sales, profitability and customer satisfaction
• Ability to successfully create new business and build client relationships
• Ability to review estimates and job profitability
• Analyze and manage budgets
• Locate and hire subcontractors
• Oversee the maintenance of facilities
• Conduct performance evaluations of all direct reports
• Provide leadership and oversight for all Houston operations, including Mitigation, Reconstruction, Contents, and Emergency Response services.
• Ensure projects are completed safely, on time, within budget, and to company quality standards.
• Monitor operational KPIs, production metrics, job profitability, customer satisfaction, and collections.
• Drive accountability and performance across all departments.
• Develop and implement strategies to improve efficiency, profitability, and service delivery.

Requirements:

• 10+ year experience in the insurance restoration industry
• 5+ year general management experience
• Experience in both mitigation and reconstruction
• Experience in handling fire loss jobs
• Experience with Dash and Quickbooks a plus
• Proven ability to build, motivate, and maintain high performing teams
• Proficiency with Microsoft Office Suite, internet, and software systems
• Knowledge of Xactimate or similar estimating software is a must
• WRT, ASD, IICRC is a plus
• Exceptional organization and time management skills
• Self-motivated, highly accountable, and committed to continual self-development
• BA/BS preferred in construction management, or equivalent experience.
• Maintain full P&L responsibility for the Houston branch.
• Manage budgets, forecasting, revenue targets, and expense controls.
• Review job costing, gross margins, accounts receivable, and collection efforts.
• Partner with finance and operations teams to improve cash flow and reduce aging receivables.

Leadership & Team Development:

• Recruit, coach, mentor, and develop department managers and field personnel.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities.
• Foster a culture of accountability, teamwork, safety, and operational excellence.
• Lead employee engagement initiatives and retention efforts.

Sales & Business Development:

• Partner with Business Development Representatives and Sales teams to drive market growth.
• Build and maintain relationships with insurance carriers, adjusters, property managers, commercial clients, and referral partners.
• Support catastrophe response efforts and large-loss opportunities.
• Identify new business opportunities and expansion strategies within the Houston market.

Preferred Qualifications:

• IICRC Certifications (WRT, ASD, AMRT, FSRT, OCT, or related).
• OSHA 10 or OSHA 30 Certification.
• Experience managing large-loss commercial restoration projects.
• Experience with acquisitions, integrations, or multi-location operations.

Physical Requirements:

• Ability to travel to job sites, client meetings, and branch locations as needed.
• Ability to work extended hours during emergency response and catastrophe events.
• Ability to occasionally lift up to 25 pounds.