General Manager

Nouria Energy Services, Inc.; Hooksett (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) savings plan

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Employee assistance programs

Tuition assistance

Voluntary benefit offerings

Job summary

Nouria Energy Services, Inc. is seeking a Store Manager to oversee day-to-day operations, including car wash and food service, ensure store profitability, manage the budget and inventory, and lead a team.

You will develop staff, monitor safety and customer service, and ensure compliance with laws and company policies. The role requires 1–3 years of management experience in retail or convenience settings, strong leadership, and the ability to work flexible hours including weekends.

Qualifications

• 1-3 years of management experience in convenience store, retail, fast food, or restaurant operations
• Budget and P&L understanding
• Ability to effectively perform in a fast-paced work environment
• Strong leadership and interpersonal skills
• State of Maine Applicants Only: UST Class A/B Certification is a MUST or ability to become certified within the first 30 days of employment
• Ability to communicate effectively with all levels of the organization
• Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays
• Ability to bend down, stoop low, and also stand for at least 8 hours
• Ability to properly lift, pull and/or push up to 30 lbs.
• Successful completion of certification testing as needed
• MS Outlook, Word, and Excel skills

Responsibilities

• Recruit, interview, hire, train, and develop all store staff
• Demonstrate leadership and promote teamwork
• Motivate staff to continually improve performance
• Effectively address employee relations issues
• Provide performance feedback and coaching to store employees
• Conduct regular performance evaluations, coaching, and counseling of store employees
• Require personal grooming and appearance at all times
• Exhibit personal accountability for every action
• Ensure that all store employees know and follow all company policies and procedures
• Supervise all hourly employees to clock in and clock out and assure their time properly reported to payroll
• Post work schedule as per Company policy
• Develop and execute site level operating budget
• Responsible and accountable for the steady improvement of store profitability and the delivery of budgeted financial objectives
• Responsible for maximizing store sales and gasoline volume at the location in accordance with company guidelines and objectives
• Monitor retail gasoline prices to stay on strategy
• Ensure product mix and inventory levels are properly maintained in order to increase sales volume and control inventory
• Stock shelves and refrigerated coolers
• Accountable for minimizing the loss of cash and inventory and operating within assigned shrink targets
• Ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation
• Be directly responsible for all fund reconciliation and inventory audits
• Prepare or supervise preparation of all required paperwork
• Provide the best customer experience to every customer
• Greet every customer with a smile and sincere greeting
• Suggest possible purchases to the customers and promote specials
• Assume full responsibility for the execution of our customer service program at the site level
• Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers
• Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
• Assure all environmental and hazardous material regulations are strictly enforced
• Maintain safety and security of the store and document any accidents or incidents that occur
• Manage the maintenance of the customer environment inside and around the perimeter of the store
• Operate all assigned equipment safely and efficiently support implementation of our Safety and Health program
• Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
• Encourage employees to report unsafe conditions or work practices and initiate corrective action
• Promote a quick return to work for employees under your supervision
• Ensure physical maintenance, safety, cleanliness, and attractiveness of all store facilities
• Performs other related duties as required
• Must be able to lift up to 50 pounds at times
• Must be able to traverse and access all areas of the store
• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of standing and working at a cash register
• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) savings plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Disability benefits
• Employee assistance programs
• Tuition assistance
• Voluntary benefit offerings
• Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job description

General Summary

The Store Manager has an ultimate responsibility for the day-to-day store operations including and not limited to car wash and food service operation, store profitability, budget, expense control, inventory levels, shortage control, customer service and safety scheduling, training and supervising employees.

Principal Duties and Responsibilities

• Workforce Management and Development
  • Recruit, interview, hire, train, and develop all store staff
  • Demonstrate leadership and promote teamwork
  • Motivate staff to continually improve performance
  • Effectively address employee relations issues
  • Provide performance feedback and coaching to store employees
  • Conduct regular performance evaluations, coaching, and counseling of store employees
  • Require personal grooming and appearance at all times
  • Exhibit personal accountability for every action
  • Ensure that all store employees know and follow all company policies and procedures
  • Supervise all hourly employees to clock in and clock out and assure their time properly reported to payroll
  • Post work schedule as per Company policy
• Financials and Sales
  • Develop and execute site level operating budget
  • Responsible and accountable for the steady improvement of store profitability and the delivery of budgeted financial objectives.
  • Responsible for maximizing store sales and gasoline volume at the location in accordance with company guidelines and objectives.
  • Monitor retail gasoline prices to stay on strategy.
  • Ensure product mix and inventory levels are properly maintained in order to increase sales volume and control inventory
  • Stock shelves and refrigerated coolers
  • Accountable for minimizing the loss of cash and inventory and operating within assigned shrink targets.
  • Ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation
  • Be directly responsible for all fund reconciliation and inventory audits
  • Prepare or supervise preparation of all required paperwork
• Customer Service
  • Provide the best customer experience to every customer
  • Greet every customer with a smile and sincere greeting
  • Suggest possible purchases to the customers and promote specials
  • Assume full responsibility for the execution of our customer service program at the site level
• Safety & Station Appearance
  • Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
  • Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
  • Assure all environmental and hazardous material regulations are strictly enforced
  • Maintain safety and security of the store and document any accidents or incidents that occur
  • Manage the maintenance of the customer environment inside and around the perimeter of the store
  • Operate all assigned equipment safely and efficiently support implementation of our Safety and Health program
  • Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
  • Complete the new employee safety orientation procedure with all new or transferred employees working at the store
  • Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
  • Encourage employees to report unsafe conditions or work practices and initiate corrective action
  • Promote a quick return to work for employees under your supervision

Qualifications

1-3 years of management experience in convenience store, retail, fast food, or restaurant operations

Budget and P&L understanding

Ability to effectively perform in a fast-paced work environment

Strong leadership and interpersonal skills

State of Maine Applicants Only: UST Class A/B Certification is a MUST or ability to become certified within the first 30 days of employment

Ability to communicate effectively with all levels of the organization

Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays

Ability to bend down, stoop low, and also stand for at least 8 hours

Ability to properly lift, pull and/or push up to 30 lbs.

Successful completion of certification testing as needed

MS Outlook, Word, and Excel skills

Physical Requirements

Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities Performs other related duties as required Must be able to lift up to 50 pounds at times Must be able to traverse and access all areas of the store Prolonged periods sitting at a desk and working on a computer Prolonged periods of standing and working at a cash register

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) savings plan
• Paid time off
• Paid holidays
• Company-paid life insurance
• Disability benefits
• Employee assistance programs
• Tuition assistance
• Voluntary benefit offerings

Benefits eligibility and plan provisions are subject to program terms.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are looking to start a career or grow and develop your skills, Nouria is the perfect place to work! We want you to achieve your goals, have a defined career pather and a rewarding work environment. Whether you're looking for a part time, store management or a corporate role, we are excited that you are looking to join our team!