General Manager

Gabriel Group; Hilliard (OH); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health Insurance

PTO

401k matching

Life Insurance

Executive development sponsorship

Job summary

Gabriel Group seeks an experienced General Manager for Eco Plumbers, Electricians, and HVAC Technicians. You will lead day-to-day operations, drive budget results, and steer cross-functional teams to achieve 1-, 3-, and 5-year goals while upholding our brand promise.

The role requires travel for training and certifications, excellent communication, and a track record of organizational leadership in a growing residential service company. Competitive compensation is offered.

Qualifications

• 4+ years of Operations Manager experience in a growing residential service company
• Proven track record in management with ability to inspire and lead
• Exceptional verbal, written, public speaking, and presentation skills with strong IT competence
• Fast-paced environment: ability to build structure, follow through, and maintain high standards

Responsibilities

• Lead, manage, and create accountability across leadership while resolving cross-functional roadblocks
• Build plans and execute 1-, 3-, and 5-year company goals and budgets; conduct meetings with department managers
• Monitor KPIs, production, sales, and forecast; set targets and manage budgets
• Formalize coaching platform; oversee hiring across all departments; lead meetings and reviews
• Establish customer satisfaction metrics and structured escalation plans for fast resolutions

Skills

Operations management

Leadership

Communication

Strategic planning

Tools

IT proficiency

Job description

• Location 4691 Northwest Parkway,Hilliard, OH, 43026,United States
• Base Pay $125,000.00 - $175,000.00 / Year

Contact information

• Phone [phone]

Description

General Manager

Eco Plumbers, Electricians, and HVAC Technicians is seeking an experienced, decisive, and visionary leader to step into the role of General Manager . In this role, you will Lead, Manage, and create accountability, driving day-to-day operations, meeting budgets, achieving quarterly rocks, and steering cross-functional team execution to meet our 1-year, 3-year, and 5-year company goals. You will be instrumental in shaping company culture, upholding ethics and integrity, and maintaining the integrity of our brand promise.

We live by the core value "Grow or Die," providing our leadership team with the opportunity—and sometimes the requirement—to travel out-of-state for advanced professional training and certifications.

Mandatory Requirements

To be considered for this leadership position, candidates must meet the following criteria:

Operations Management Experience: Must have at least 4 years of Operations Manager experience within a growing residential service company.

Proven Track Record: Proven success in a management role, with the ability to inspire, build rapport, and lead others to achieve company targets.

Communication & Presence: Exceptional verbal, written, public speaking, and presentation skills, with strong IT competence.

Decision-Making & Structure: Quick, sound decision-making abilities with strong organizational skills to build structure, follow through, and maintain high standards in a fast-paced, goal-driven environment.

Executive Communication: Strict adherence to executive standards, including responding to CEO or Executive-level emails within 24 hours and proactively managing calendars, meetings, and commitments.

Travel Flexibility: Ability and willingness to travel out-of-state as needed for required training courses and certifications.

Key Responsibilities

Leadership & Accountability (LMA): Lead, manage, and create accountability across trade and front-line leadership while resolving cross-functional operational roadblocks.

Strategic Planning & Financials: Build plans and facilitate the execution of 1-year, 3-year, and 5-year company goals and budgets. Conduct regular operations, sales, and P&L meetings with key department managers to drive productivity.

Performance & Metrics: Keep a daily pulse on production, sales, sold-hour goals, and weekly forecasting. Set clear KPIs for staff with financial responsibilities and monitor employee engagement.

Culture & Team Development: Formalize a measurable, consistent coaching platform; oversee hiring across all departments of the business unit; and lead daily huddles, 1:1s, L10 meetings, and annual reviews.

Customer Satisfaction: Establish customer satisfaction metrics and build structured escalation plans for quick, favorable complaint resolutions.

Salary Range: $125,000 – $175,000 / year (plus bonus and spiff opportunities)

Health Insurance: Medical coverage including Dental and Vision

Time Off: Paid Time Off (PTO)

Financial Security: 401k matching up to 4%

Life Insurance Perks: Pet Insurance for your family pets

Professional Growth: Fully sponsored opportunities for executive development and out-of-state leadership certifications.

Are you ready to maintain the integrity of our brand promise and lead our team to the next level?