General Manager

Rackson Restaurants; Havre de Grace (MD); On-site; USD 70,000 - 95,000; Full time

Job summary

Rackson Restaurants in Havre de Grace, MD, seeks a General Manager to oversee daily restaurant operations and ensure a high-quality guest experience. You will manage staff scheduling, training, performance, and engagement while promoting a safe, respectful, and inclusive work environment.

You will monitor sales, labor, and food costs, implement company standards, and drive efficiencies to hit targets. The role also covers inventory, vendor relationships, and addressing guest feedback

Qualifications

• Experience in restaurant or retail management, including supervising teams and overseeing daily operations.
• Skills in customer service, conflict resolution, and fostering a positive guest and team member experience.
• Ability to manage scheduling, training, and performance, and to coach team members for growth and development.
• Competence in basic business management, including budgeting, inventory control, and reading financial reports.
• Strong communication, organization, and problem-solving skills, with attention to detail and follow-through.
• Capability to work on-site, including standing for extended periods and performing hands-on operational tasks as needed.
• Previous quick service or food service experience preferred; multi-unit or franchise experience is a plus.
• High school diploma or equivalent required; additional education in business or hospitality is beneficial.

Responsibilities

• Oversee daily restaurant operations and guest experience.
• Manage staff scheduling, training, performance and engagement.
• Monitor sales, labor, and food costs; drive efficiencies.
• Maintain cleanliness, food safety, and store standards.
• Manage inventory and vendor relationships.
• Address guest feedback promptly and professionally.
• Partner with district leadership on local marketing.

Skills

Staff management

Customer service

Scheduling

Budgeting

Inventory control

Communication

Problem solving

Attention to detail

Education

High school diploma

Business or Hospitality education

Job description

Company Description

Rackson Restaurants is a franchisee of quick service restaurants with locations across Connecticut, Ohio, New York, New Jersey, Pennsylvania, Maryland, and Delaware. Founded in 2013, the company has grown rapidly as a trusted operator known for strong retail performance and a commitment to equal opportunity employment. Rackson provides clear pathways for advancement and emphasizes upward mobility for team members at all levels. With a workforce of over 2,000 individuals in retail, food production, management, and administrative roles, the company offers a dynamic and inclusive environment for professional growth.

Role Description

The General Manager is a full-time, on-site role based in Havre de Grace, MD, responsible for overseeing daily restaurant operations and ensuring a high-quality guest experience. This role includes managing staff scheduling, training, performance, and engagement, while promoting a safe, respectful, and inclusive work environment. The General Manager monitors sales, labor, and food costs, implements company standards, and drives operational efficiencies to meet performance targets. Additional responsibilities include maintaining store cleanliness and food safety, handling inventory and vendor relationships, and addressing guest feedback in a timely, professional manner. The General Manager also partners with district leadership to support local marketing efforts and execute company initiatives.

Qualifications

• Experience in restaurant or retail management, including supervising teams and overseeing daily operations.
• Skills in customer service, conflict resolution, and fostering a positive guest and team member experience.
• Ability to manage scheduling, training, and performance, and to coach team members for growth and development.
• Competence in basic business management, including budgeting, inventory control, and reading financial reports.
• Strong communication, organization, and problem-solving skills, with attention to detail and follow-through.
• Capability to work on-site, including standing for extended periods and performing hands-on operational tasks as needed.
• Previous quick service or food service experience preferred; multi-unit or franchise experience is a plus.
• High school diploma or equivalent required; additional education in business or hospitality is beneficial.