General Manager

Jushi Holdings Inc.; Hamburg (Berks County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Short-and Long-Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. in Hamburg, PA seeks an experienced Dispensary Manager to lead a passionate team delivering high-quality medical cannabis customer service. You will mentor staff, manage operations, scheduling, inventory, and compliance, while upholding the company's culture of positivity.

The role requires strong cash handling, POS proficiency, and knowledge of cannabis products, dosing, and safety guidelines. A high school diploma is required; degrees preferred.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree in any field preferred.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience.
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills.
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling.

Responsibilities

• Hire and develop a team who are passionate about medical cannabis and the service they provide.
• Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy.
• Support and maintain jushi’s mission and culture of positivity.
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded.
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease.
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
• Identify and develop process improvements to assist with company growth.
• Maintain thoughtful store scheduling to drive revenue while controlling overhead costs.
• Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times.
• Oversee End of Month inventory reconciliations and report any discrepancies in real-time.
• Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels.
• Ensure accuracy for all cash handling in the front of house and back of house.
• Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration.
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team.
• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics.
• Present a professional image in appearance, actions and words.
• Abide by city and state regulations at all times.
• Receive deliveries, build purchase orders, and maintain accurate records.
• Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store.
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor.
• Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Provide support with various employee initiatives and team building
• Provide support with various off and on hour events and specials
• Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time
• Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture

Skills

High-level thinking

Attention to detail

Mathematical skills

Reasoning skills

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Tools

Retail POS systems

Credit card processing terminals

Web browsers

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S.

What You Will Do

• Hire and develop a team who are passionate about medical cannabis and the service they provide
• Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy
• Support and maintain jushi’s mission and culture of positivity
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Identify and develop process improvements to assist with company growth
• Maintain thoughtful store scheduling to drive revenue while controlling overhead costs
• Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times
• Oversee End of Month inventory reconciliations and report any discrepancies in real-time
• Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels
• Ensure accuracy for all cash handling in the front of house and back of house
• Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team
• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions and words
• Abide by city and state regulations at all times
• Receive deliveries, build purchase orders, and maintain accurate records
• Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor
• Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Provide support with various employee initiatives and team building
• Provide support with various off and on hour events and specials
• Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time
• Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture

What We Are Looking For

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require
• Complete any needed assistance including oversight and coverage outside of the assigned region as needed
• An environment with moderate to loud noise level

What We Have To Offer Our Employees At Jushi

• Medical
• Dental
• Vision
• Life
• Short-and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.