General Manager

CEVA Logistics; Goodyear (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

CEVA Logistics in Goodyear, USA seeks a General Manager II to oversee a high-volume contract logistics operation, ensuring service quality, profitability and compliance with standards.

You will coordinate customer services across departments, manage staff, drive cost control, safety and continuous improvement initiatives, including Kaizen and LEAN, and lead professional development for the team.

Responsibilities

• Coordinate and provide direction for customer service efforts from all departments.
• Ensure ongoing customer service and maintain customer relations based on contract daily operations.
• Maintain daily communications with the customer to discuss service needs and potential problems.
• Attainment of profit objectives of contracts; provide financial analysis and decision making.
• Develop organic growth and opportunities with existing customers.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving; develop positive professional relationships with customer and within contracts.
• Work with government departments, social groups, etc.
• Provide leadership in coaching, mentoring, personnel selection, professional development.
• Oversee operations management within the company guidelines.
• Oversee operations schedule and staff to meet customer needs and control costs.
• Manage contract staff by writing procedures, testing hiring and training managerial and operational personnel.
• Maintain corporate productivity and quality award programs to recognize outstanding performance.
• Encourage use of Performance Management system and continuous improvement processes.
• Train managers and other personnel in areas helping to achieve contract goals and objectives.
• Establish ongoing programs to ensure continuous improvement, including Kaizen and LEAN.

Job description

Job Description

Job Title: General Manager

Req ID: 593489

Posting Start Date: 03/11/2026

General information

Goodyear, USA

CEVALogistics

Contract Logistics

Employee - Casual

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It's a journey on which you rise.

GENERAL MANAGER II

YOUR ROLE

Accountable for managing all aspects of a high-volume supply chain logistics operation to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations and compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Coordinate and provide direction for customer service efforts from all departments. Ensure ongoing customer service and maintain customer relations through focusing on the contract's daily operations based on customer's needs. Daily communications with the customer to discuss service needs and potential problems.
• Responsible for attainment of profit objectives of contracts, provide financial analysis and decision making for customer.
• Responsible for the organic growth and development of additional business opportunities with existing customers.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
• Work with government departments, social groups, etc.
• Provide leadership in coaching, mentoring, personnel selection, professional development.
• Oversee operations management within the company guidelines.
• Oversee operations schedule and staff in anticipation of customer needs. Oversee the staffing needs of contract to assure sufficient labor to meet the customer’s requirements and control costs.
• Manage the contract staff to assure continued quality service by writing procedures, testing hiring and training managerial and operational personnel.
• Maintain corporate productivity and quality award programs to recognize outstanding performance.
• Encourage use of Performance Management system in all facets of the operation. Maintain the contracts quality performance objectives through the continuous improvement processes.
• Train managers and other personnel strategically in all areas that will help them achieve the contract goals and objectives and satisfy the customer.
• Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN