General Manager

ARK; Glendale (AZ); On-site; USD 75,000 - 80,000; Full time

Job summary

ARK Hospitality seeks a seasoned General Manager to oversee all hotel operations, drive financial performance, and deliver exceptional guest experiences in Glendale. The GM will lead front desk, housekeeping, maintenance, and support departments, ensuring staff development and adherence to brand standards.

The role demands a self-starter mindset, strong leadership, and the ability to manage budgets, forecasting, and labor costs while maintaining 24-hour availability to respond to guest needs and

Qualifications

• Previous hotel leadership experience as a General Manager.
• Strong understanding of hotel operations, guest service, team leadership, and property management.
• Experience managing budgets, forecasting, payroll, labor costs, and expenses.
• Recruit, train, coach, and hold team members accountable.
• Strong communication and organizational skills.

Responsibilities

• Lead all hotel operations including Front Desk, Housekeeping, Maintenance, and Guest Services.
• Recruit, hire, train, coach, and develop hotel team members.
• Manage budgets, forecasting, payroll, and labor expenses.
• Monitor key performance indicators and implement improvement plans.
• Ensure brand standards and high guest-satisfaction levels.

Skills

Strong leadership

Guest service

Team leadership

Financial performance

Communication

Operational knowledge

Staff development

Flexibility

Education

Bachelor’s degree in Hospitality Management or related field

Equivalent hospitality leadership experience

Tools

ChoiceADVANTAGE or comparable PMS

Hotel revenue-management platforms

Hotel financial-reporting tools

Labor and scheduling systems

Microsoft Excel

Vendor/contract management tools

Job description

The General Manager (GM) is primarily responsible for overseeing all aspects of the hotel in accordance with our vision and mission statement and core values. The General Manager’s responsibilities include the maximization of financial performance, guest satisfaction, and staff development within established quality standards. The General Manager is also responsible for the hiring and training of all hotel staff. As a leader, we’re looking for a self-starter and understand that the position requires 24-hour availability.

Compensation:

$75,000 - $80,000 yearly

Qualifications

• Previous hotel leadership experience as a:
• General Manager
• Strong understanding of hotel operations, guest service, team leadership, and property management.
• Experience managing or contributing to budgets, forecasting, payroll, labor costs, expense controls, and financial performance.
• Demonstrated ability to recruit, train, coach, and hold team members accountable.
• Strong communication, leadership, organizational, and interpersonal skills.
• Ability to build productive relationships with guests, employees, owners, vendors, clients, and community partners.
• Ability to analyze hotel-performance metrics and implement practical improvement plans.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Ability to work a flexible schedule, including weekends, holidays, evenings, and on-call responsibilities when business needs require.
• Valid driver’s license and reliable transportation.
• Ability to occasionally lift and move up to 25 pounds.
• Preferred Qualifications
• Extended-stay hotel leadership experience.
• Experience managing a select-service or focused-service hotel.
• Experience with Everhome Suites, WoodSpring Suites, Home2 Suites, Candlewood Suites, Staybridge Suites, Homewood Suites, TownePlace Suites, Residence Inn, or a comparable extended-stay concept.
• Choice Hotels experience or familiarity with Choice brand standards and systems.
• Experience with hotel openings, newly built properties, ramp-up environments, renovations, or property-improvement projects.
• Experience leading multiple hotel departments.
• Experience with:
• Occupancy management
• ADR and RevPAR strategy
• Extended-stay guest retention
• Labor planning
• Revenue forecasting
• Hotel profitability initiatives
• Familiarity with property-management systems, revenue-management tools, guest-feedback platforms, and hotel financial-reporting systems.
• Bachelor’s degree in Hospitality Management, Business Administration, Organizational Leadership, or a related field preferred.
• Equivalent hospitality leadership experience may be considered in place of a degree.
• Leadership Competencies
• Hands-On Leadership
• Team Development
• Operational Accountability
• Financial Management
• Guest-Service Excellence
• Problem Solving
• Revenue Awareness
• Labor Management
• Conflict Resolution
• Change Management
• Community Engagement
• Brand Compliance
• Strategic Planning
• Cross-Department Communication
• Technology Experience Preferred
• Experience with hospitality and business technology platforms is preferred, including:
• ChoiceADVANTAGE or comparable property-management systems
• Hotel revenue-management platforms
• Guest-satisfaction and reputation-management systems
• Hotel financial-reporting tools
• Labor and scheduling systems
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint

Responsibilities

• Hotel Operations & Leadership
• Lead all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, Guest Services, and overall property performance.
• Maintain a visible leadership presence throughout the hotel and actively engage with guests and team members.
• Conduct daily operational reviews, team meetings, property walks, and shift check-ins.
• Recruit, hire, train, coach, schedule, and develop hotel team members.
• Establish clear expectations and hold team members accountable for performance, service, attendance, and brand standards.
• Build a positive, inclusive, and service-focused culture centered on teamwork, communication, and guest satisfaction.
• Support leadership development and succession planning for high-performing team members.
• Ensure personnel levels and labor schedules align with occupancy, guest needs, and financial objectives.
• Financial Management
• Manage hotel budgets, forecasting, payroll, labor expenses, purchasing, and operational costs.
• Monitor key hotel performance indicators, including:
• Occupancy
• Average Daily Rate
• Revenue per Available Room
• Length of Stay
• Labor Productivity
• Guest Satisfaction
• Profitability
• Review daily, weekly, and monthly financial and operational reports.
• Identify revenue opportunities and implement strategies to improve performance.
• Control expenses while maintaining service, cleanliness, safety, and operational standards.
• Oversee banking, cash handling, purchasing, inventory, and administrative controls.
• Partner with ARK Hospitality leadership to achieve ownership objectives and financial targets.
• Guest Experience
• Ensure exceptional guest-service standards are consistently maintained across all departments.
• Create a welcoming environment that encourages repeat business and long-term guest loyalty.
• Respond promptly and professionally to guest concerns and service-recovery situations.
• Monitor guest feedback, surveys, online reviews, and reputation-management scores.
• Develop action plans to address recurring guest concerns and improve service delivery.
• Ensure extended-stay guests receive consistent support throughout longer-duration stays.
• Property Maintenance & Quality Assurance
• Ensure the hotel remains clean, safe, secure, and well maintained.
• Conduct routine inspections of guest suites, public areas, exterior spaces, mechanical areas, and back-of-house operations.
• Partner with maintenance teams, vendors, and contractors to address preventive and corrective maintenance needs.
• Protect property assets by maintaining effective inventory, key-control, security, and risk-management procedures.
• Oversee life-safety programs, emergency procedures, and incident-reporting requirements.
• Ensure compliance with brand standards, quality-assurance expectations, licensing requirements, and applicable regulations.
• Sales & Community Engagement
• Support local sales and business-development initiatives that drive occupancy, ADR, and long-term room-night production.
• Partner with sales and revenue-management leadership to identify need periods and maximize hotel performance.
• Participate in community, networking, and client events when appropriate.
• Ensure hotel operations can successfully deliver on commitments made to corporate and extended-stay accounts.
• Brand Compliance & Company Standards
• Maintain compliance with applicable hotel-brand standards and ARK Hospitality policies.
• Prepare for and participate in quality-assurance inspections and operational audits.
• Complete required brand and company training.
• Maintain accurate employee, guest, financial, safety, and property records.
• Implement corrective action promptly when performance or compliance standards are not met.