General Manager

Renew Cannabis Co.; Gaylord (MI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Cloud Cannabis / Stash Ventures in Michigan is seeking a General Manager for our dispensary to lead staff, ensure regulatory compliance, and deliver exceptional customer service.

The role focuses on setting sales and service goals, coordinating with inventory and procurement, and developing staff education on cannabis products.

Candidates should have a Bachelor's in Business or related experience, 5 years in retail management, and strong communication skills; weekend/evening availability required.

Qualifications

• Bachelor’s degree in Business or related field required.
• Minimum 5 years of experience in a retail management environment.
• Excellent customer communication and service skills.
• Strong interpersonal communication and conflict resolution skills.

Responsibilities

• Ensure the dispensary's compliance with security, inventory and local and state regulations.
• Manage and inspire internal staff to deliver the highest level of customer service.
• Ensure the safety and satisfaction of every customer and employee.
• Provide a high level of education and development for staff on cannabis products and consumption mechanisms.
• Set sales, service, and profit goals and lead staff to exceed them.
• Coordinate with Inventory Specialist and Procurement Manager to procure quality products.
• Fulfill staffing needs and coordinate scheduling.
• Coach staff regularly to ensure service excellence and compliant labor practices.

Skills

Retail management

Customer service

Leadership

Interpersonal communication

Scheduling

Education

Bachelor’s degree in Business or related field

Tools

Dispensary software

Job description

At Cloud Cannabis / Stash Ventures we aren’t just your run-of-the-mill cannabis company… Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is! At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in.

1. We Connect, Care, Be Authentic, Inspire, and Drive the Business.
2. We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity.
3. Our focus is on Education, Diversity, and Inclusion – Both Employee and Customer.
4. We are in love with our customers and their needs.
5. We offer consistent, reliable, efficient, honest, and high-standard work and products.
6. We strive to give back to the communities where we live and work.

General Manager Essential Functions:

The essential functions include, but are not limited to the following:

• Ensure the dispensary's compliance with security, inventory and local and state regulations
• Manage and inspire internal staff to deliver the highest level of customer service
• Ensure the safety and satisfaction of every customer and employee
• Responsible for providing a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates and consumption mechanisms
• Set sales, service, and profit goals and lead staff to exceed them
• Work closely with Inventory Specialist and Procurement Manager to procure an adequate supply of quality products
• Fulfill staffing needs and coordinate scheduling?
• Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in service and labor practices within the community
• Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Develop operations plans and implement and manage dispensary policies and procedures
• Document financial, Inventory and customer trends; maintain sales and purchasing reports
• Manage and maintain dispensary sales and inventory management software

Job Requirements:

• Bachelor’s degree in Business or related experience
• Five years of experience in a retail management environment
• Excellent customer communication and service skills
• Strong interpersonal communication and conflict resolution skills
• Passionate about serving the Michigan cannabis community
• Strong accounting, math and computer skills
• Must be at least 21 years old.
• Must be able to accommodate scheduling expectations including weekends, holidays and evening hours.