General Manager

Playa Bowls, LLC.; Gaithersburg (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits (Vision, Dental, Health)

401(k)

Advancement opportunities

Fun work environment

Employee discounts

Job summary

Playa Bowls, LLC seeks a hands-on General Manager in Gaithersburg, MD to lead daily operations, oversee guest experiences, and drive sales growth in a vibrant fast-casual setting.

You will interview, hire, train staff, manage scheduling and budgets, ensure food quality and safety, and foster a fun, high-energy team culture.

Join a company that values development, offers competitive pay, benefits, 401(k), and employee discounts.

Qualifications

• Experience leading a team in a fast-paced food-service environment.
• Strong customer service and communication skills.
• Ability to interview, hire, train staff and manage daily operations.

Responsibilities

• Check products for consistency, palatability, and flavor.
• Address complaints about food quality and service.
• Schedule and receive deliveries; verify quality and quantity.
• Monitor budgets and timesheets.
• Supervise staff hours and assign duties to ensure efficient operations.
• Ensure compliance with health and safety regulations.
• Organize staff training and evaluate performance.
• Maintain records and handle opening/closing procedures.

Skills

Customer Service

Administration and Management

Sales and Marketing

Communication

Team Leadership

Recruitment

Training

Budgeting

Operations Planning

Quality Control

Problem Solving

Food Service Knowledge

Job description

Job Description

Job Description

Who We Are:

Playa Bowls is New Jersey’s Original Acai Shop™, and our mission is to bring super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.

What We Offer

• Competitive pay: We offer competitive base pay and a great bonus program!
• Employee Benefits: We offer Vision, Dental, and Health benefits and a 401(k)
• Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
• Fun Environment: We are always dancing, smiling & having lots of fun!
• Playa Discounts: Free food on each shift and 30% off when not working!

Who You Are:

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

What You’ll Do

• Check products to ensure consistency, palatability, and flavor conformity.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
• Monitor budgets and timesheets.
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish and evaluate standards for personnel performance and customer service.
• Review work procedures and operational issues to determine ways to improve service, performance, or safety.
• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.
• Maintain food and equipment inventories and keep periodic inventory records.
• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.
• Order and purchase equipment and supplies.
• Assess staffing needs, and recruit staff using ADP Recruitment platform.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
• Utilize point of sale cash register. Count money and make bank deposits.
• Fill out business or government forms, maintain records, reports, files and safety reports.
• Adhere to Company opening and closing procedures and maintain accompanying records.

What You’ll Bring

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
• Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Mathematics - Using mathematics to solve problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
• Operations Analysis - Analyzing operational needs of business and adjust accordingly.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol