General Manager

Club4 Fitness; Flower Mound (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Monthly bonuses

PTO

Job summary

Club4 Fitness in Flower Mound, TX is seeking a General Manager to lead daily operations and deliver exceptional member experiences while driving revenue growth.

You will recruit and develop staff, manage budgets, and ensure compliance with company policies. This exempt role offers a bonus potential and full-time benefits.

Qualifications

• Five years supervisor or manager experience in a high-volume environment.
• High School Diploma or GED required; 2- or 4-year degree preferred.
• CPR/AED certification required.

Responsibilities

• Lead recruiting, development, and daily supervision of club staff.
• Drive sales and manage location revenue to meet targets.
• Maintain customer experience and community relations.
• Ensure policies, budgeting, and daily deposits accuracy.
• Coordinate with Regional Manager and Managing Partner as needed.

Skills

Staff leadership

Sales & upselling

Customer service

Staff training

Operations management

Budget adherence

Communication

Problem solving

Time management

Travel flexibility

Education

High School Diploma or equivalent

5 years supervisor/manager experience

CPR/AED certified

Tools

Microsoft Office Suite

Job description

Job DetailsJob Location: Flower Mound - Flower Mound, TX 75028Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyReports to:Regional Manager

Direct Reports:Yes(Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs)

FLSA Status: Full-time, Exempt - Plus Monthly Bonuses!

PTO Eligible:Yes

Benefits Eligible:Yes - (Medical/Dental/Vision and 401(k))

Payment Type: Salaried, Semi-monthly

OVERVIEW:

The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club.

The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym.And, when s/he meets or exceeds established KPI metrics for these aspects of the job, s/he will earn monthly bonus on top of regular salary.

We are looking for a leader who is results-oriented and committed to quality service. The function of the General Manager (GM) position is to manage and control the day-to-day operations of the club according to set policies and procedures and business practices.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Managers and MODs, regular Front Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Club Attendants, if applicable to their Club facility.
• Sales duties include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follow superior customer service guidelines.
• Provide support to the staff so they can achieve growth in the company while also providing them with the opportunity to develop their skills.
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Promote a superior customer experience within the club.
• Actively promote Club4Fitness within local communities.
• Performance Requirements of the GM include:
  • To grow the business in regard to sales profit, and to motivate staff to achieve this same goal.
  • Ensure accurate and timely daily deposits.
  • Ensure and monitor compliance with all policies, procedures, and standards.
  • Monitor performance and effectiveness of staff to meet or exceed revenue goals. Operation
  • Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling, ensuring the club is adequately staffed at all times.
  • Responsible for keeping the facility clean and able to pass inspections.
  • Responsible for completing monthly and weekly paperwork.
  • Ensure the accuracy of club documentation.
  • Maintain strict confidentiality of all information acquired at all times.
  • Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.
  • Responsible for being up to date with current company policies and procedures and adhering to them.
  • To undertake any additionally duties or assignments within the overall scope of this position
  • Other duties as assigned by Regional Manager or Managing Partner

ORGANIZATIONAL RELATIONSHIPS:

The position reports directly to the executive in charge of club operations or an assigned Regional Manager.

QualificationsREQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

• Hard working, goal oriented, enthusiastic, and energetic.
• Solid work ethic with strong decision‑making skills
• Self-starter who takes initiative with minimal direction and supervision
• Basic computer, math, and communication skills required.
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy and listening skills.
• Both detail and results-oriented with high degree of professionalism and organizational skills
• Strong communication, problem‑solving, time management and analytical skills
• Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment.
• Demonstrated ability to work both autonomously and collaboratively within teams.
• Possess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to members.
• Must be computer proficient and well versed in Microsoft Office Suite.
• Strong track record of successfully executing on directives and meeting key strategic initiatives as designed and/or approved by assigned Regional Manager as well as Managing Partner
• Ability to travel to other clubs as needed.

2) Minimum certifications/education/experience level:

• Five years Supervisor or Manager experience. Preferably in a fitness, hospitality, or retail environment in a high-volume atmosphere.
• A High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferred.
• Must be CPR/AED certified.

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.