Assistant General Manager

Club4 Fitness; Memphis (TN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

PTO Eligible

Medical/Dental/Vision insurance

401(k)

Job summary

Club4 Fitness in Memphis, TN seeks an Assistant General Manager to lead daily gym operations, drive membership sales, and mentor staff. This full-time, non-exempt role offers monthly bonuses, solid benefits, and a focus on customer experience and community partnerships.

You will support the General Manager in achieving financial and customer-satisfaction goals, oversee staffing, deposits, and compliance, and coordinate with regional management to ensure club success.

Qualifications

• Hard working, goal oriented, enthusiastic and energetic.
• Strong sales background helpful; responsible for overall sales numbers at the location.
• Superior customer service skills, preferably in fitness.
• Must be able to travel to other clubs as needed.
• New staff coaching and development duties may be required.

Responsibilities

• Sales duties include making phone calls to prospective members.
• Maintain a welcoming atmosphere for members, guests and prospective members.
• Support staff growth and development.
• Collaborate with GM and Regional Manager to resolve issues in a timely, respectful manner.
• Promote a superior customer experience within the Club.
• Promote CLUB4 Fitness within local communities.
• Manage deposits, payroll, and scheduling; ensure adequate staffing.
• Keep facility clean and pass inspections.
• Oversee operations in GM absence and partner with MOD on communication.
• Maintain knowledge of policies and procedures.

Skills

Sales

Customer service

Leadership

Team collaboration

Microsoft Office

Education

High School Diploma or GED

CPR/AED certification

Tools

Microsoft Office

Job description

Job DetailsJob Location: Memphis Winchester - Memphis, TN 38125Position Type: Full TimeSalary Range: $15.00 - $15.00 HourlyJob Shift: SwingReports to: General ManagerDirect Reports: Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs)FLSA Status: Full-time, Non-exempt - with additional Monthly Bonuses!PTO Eligible: YesBenefits Eligible: Yes (Medical/Dental/Vision, 401(k))

OVERVIEW:

The Assistant General Manager will support the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. The Assistant General Manager is an extension of the General Manager and will oversee all operations when the General Manager is not in the facility, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales, and also in hiring, then coaching/mentoring and developing a full staff within the established operational budgets. The Assistant General Manager is responsible for helping in achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. S/he will be accountable for the successful management, administration, and daily operations of the gym. And, when s/he meets or exceeds established KPI metrics for these aspects of the job, s/he will earn a monthly bonus on top of regular wages. CLUB4 seeks a future leader who is results-oriented and committed to quality service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Sales duties include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follow superior customer service guidelines.
• Provide support to the staff so they can achieve growth in the company while also providing them with the opportunity to develop their skills.
• Collaborate with the General Manager and Regional Manager to appropriately address all issues within the club, and online, involving both employees and members while ensuring that all are addressed in an appropriate, respectful, and timely manner.
• Promote a superior customer experience within the Club.
• Actively promote CLUB4 Fitness within local communities
• Performance Requirements of the AGM include:
  • Partner with General Manager to grow the Club business regarding sales profit, and to motivate staff to achieve this same goal.
  • Ensure accurate and timely daily deposits.
  • Ensure and monitor compliance with all policies, procedures, and organizational standards.
  • Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling, ensuring the club is adequately staffed at all times.
  • Responsible for keeping the facility clean and able to pass inspections.
  • Schedule and reassign staff personnel in order to meet Club needs in the absence of the General Manager
  • Maintain strict confidentiality of proprietary and/or sensitive information.
• Partner with GM and MOD to manage team members to ensure strong communication with the goal of developing effective working relationships and provide an inviting experience for members and prospective members.
• Responsible for complete knowledge, understanding, and strict adherence to company policies and procedures.
• Other duties as assigned by the General or Regional Manager or Managing Partner

ORGANIZATIONAL RELATIONSHIPS:

The position reports directly to the General Manager in charge of CLUB operations under the direction of an assigned Regional Manager.

QualificationsREQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

• Hard working, goal oriented, enthusiastic, and energetic.
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Basic computer, math, and communication skills required.
• Superior customer service skills, preferably in the fitness industry
• Both detail and results-oriented with high degree of professionalism and organizational skills
• Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment.
• Demonstrated ability to work both autonomously and collaboratively within teams.
• Must be computer proficient and well versed in Microsoft Office Suite.
• Desire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General Manager
• Ability to travel to other clubs as needed.

2) Minimum certifications/education/experience level:

• Some supervisory or leadership experience in a high-level customer service industry preferred.
• A High School Diploma or equivalent (GED) is required; a 2- or 4-yr degree or four years of supervisory experience is preferred.
• Must be CPR/AED certified.

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.

Any work-related experience or additional education/training resulting in acceptable proficiency levels in the above required knowledge, skills, and abilities may be an acceptable substitute for the above specified education and experience requirements at the sole discretion of CLUB4 Fitness Human Resources or the Managing Partner.