General Manager

Northgate Resorts; Fentress (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Northgate Resorts is seeking a passionate General Manager to oversee the daily operations of our camp-resort in Texas. The ideal candidate will manage a dedicated team, provide excellent customer service, and ensure the safety and wellness of our facilities.

This full-time position requires strong leadership and communication skills, a minimum of 3-5 years in management, and a commitment to creating unforgettable camping experiences for families.

Qualifications

• Must be able to work long hours and weekends.
• Ability to be on call 24 hours during occasional periods.
• Experience in hospitality or management preferred.

Responsibilities

• Manage daily operations of the camp-resort.
• Ensure great customer service and coordinate daily operations.
• Develop and manage team members through feedback and goal setting.
• Analyze financial data to maximize revenue.

Skills

Customer service skills

Communication skills

Leadership skills

Project management skills

Interpersonal skills

Problem-solving skills

Organizational skills

Education

3-5 years in management position

Job description

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

General Manager (age 18+) is responsible for managing the daily operations of the camp-resort. As the General Manager, you are the face of our brand within the community. This is a full-time position and reports to the Regional Operations Manager.

DUTIES & RESPONSIBILITIES

• Day to Day
  • Establish the expectations for effective presence, through example and follow-up, to support and observe operations
  • Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
  • Ensure great customer service by coordinating daily operations
  • Organize and provide timely follow up on all requests from home office
  • Participate in other projects and activities as assigned
• People Management
  • Development of all managers through consistent feedback and goal setting practices, leveraging internal company processes/systems
  • Implement and enforce new or changed systems and policies, including communication to appropriate team members
  • Monitoring and motivating staff
  • Workforce strategy to include attracting, interviewing, hiring, and training employees
  • Evaluating performance and productivity
  • Ensure the recruitment and retention of well-motivated, trained and developed key personnel
• Financial analysis of food, beverage, labor costs and controllable expenses with appropriate action plans to improve financial results
• Analyze accounting and financial data to find ways to maximize revenue
• Monitor and maintain compliance with labor, expense, and capital budgets
• Project Management
  • Engaging with vendors, capital projects

EDUCATION/TRAINING/EXPERIENCE

• Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required

QUALIFICATIONS/REQUIREMENTS

• Ability to work long hours and weekends
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced office environment and perform physical duties of those they supervise
• Must have valid driver’s license
• Personable, enjoy working with children/people
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

• Able to Lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the office
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.