General Manager

Regis Corporation; Fairview (OK); On-site; USD 52,000 - 76,000; Full time

Job summary

Castleberry of Sonic drive-in in Fairview, OK seeks a General Manager to lead and oversee the drive-in's operations and staff. This exempt role requires hands-on leadership to ensure exceptional guest service, staffing, training, scheduling, and coaching.

You will coordinate labor, inventory, and vendor relations, ensure compliance with company policies and local laws, and drive local marketing to boost sales and profitability.

Qualifications

• High school diploma or equivalent required.
• At least three years of restaurant management experience (QSR preferred).
• Experience recruiting, interviewing, hiring, and managing employees.
• Knowledge of federal, state, and local labor and employment laws.
• Strong verbal and written communication skills.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, coach, lead, schedule, assign, discipline, and terminate staff.
• Supervise and manage all drive-in operations to provide an optimal guest experience.
• Manage opening and/or closing duties.
• Handle guest issues and employee issues.
• Forecast and adjust food, labor, and inventory to maximize cost-control and efficiency.
• Lead regular team meetings and maintain records and reports.
• Develop and manage local marketing and business performance plans.

Skills

Communication skills

Labor law knowledge

Health and safety knowledge

Accounting basics

Restaurant shift management

Recruiting and staffing

Team leadership

Education

High school diploma or equivalent

Advanced studies in business or restaurant management

Job description

"You are applying for work for a franchisee Castleberry of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

POSITION: General Manager

IMMEDIATE SUPERVISOR: Area Supervisor/Director of Operations

STATUS: Exempt

POSITION SUMMARY: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

ESSENTIAL JOB DUTIES:

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees
• Manage drive-in employees' compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and/or closing duties
• Handle and properly escape guest issues/concerns
• Handle and properly escape employee issues/concerns
• Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
• As needed, perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

TIME/SHIFT EXPECTATIONS: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

QUALIFICATIONS AND JOB REQUIREMENTS:

• Education:
• Required - High school diploma or equivalent
• Preferred - Advanced studies in business, restaurant management, or related fields
• Experience:
• At least three years of restaurant management experience (QSR preferred)
• Experience running a restaurant shift without supervision
• Experience recruiting, interviewing, hiring, and managing employees
• Knowledge/Skills o Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations o Basic computer, math, accounting, and reading skills
• Effective verbal and written communication skills