Assistant Manager

Regis Corporation; Fairview (OK); On-site; USD 34,000 - 49,000; Full time

Job summary

Castleberry of Sonic in Oklahoma is seeking an Assistant Manager to lead drive-in operations during a dedicated shift, overseeing staff and maintaining guest satisfaction. You will train and coach employees, manage staffing, ensure adherence to company policies and laws, and handle guest and team member issues while maintaining cost controls and quality standards.

This nonexempt, on-site role requires 30 hours per week with potential for additional shifts, and offers opportunities for hands-on

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General knowledge of restaurant or retail operations.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Strong problem-solving, multi-tasking, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle guest issues/concerns during shift
• Handle employee issues/concerns during shift
• Monitor and manage drive-in food, labor, paper, and inventory during shift to maximize cost-control and service quality
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and standards
• Ensure compliance with all applicable laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru) as necessary
• Regular cleaning and sanitation duties
• Regular attendance

Skills

Verbal communication

Written communication

Leadership

Time management

Conflict resolution

Multi-tasking

Problem solving

Job description

"You are applying for work for a franchisee Castleberry of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."

POSITION: Assistant Manager

IMMEDIATE SUPERVISOR: General Manager/Area Supervisor

STATUS: Nonexempt

POSITION SUMMARY: This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift.

ESSENTIAL JOB DUTIES:

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

TIME/SHIFT EXPECTATIONS: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

QUALIFICATIONS AND JOB REQUIREMENTS:

• Experience At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

WORK ENVIRONMENT: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

"You are applying for work for a franchisee Castleberry of Sonic, not Sonic Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees."