General Manager

National Mortgage Staffing; Fairbanks (AK); On-site; USD 90,000 - 120,000; Full time

Job summary

Alaska Pioneer Homes in Fairbanks, AK seeks a General Manager to oversee a 47-170 bed senior services facility, including food, laundry, and housekeeping, with daily client contact and a calm, outgoing demeanor.

Evening, holiday, and weekend hours are required. The successful candidate must relocate to Fairbanks and work under a union contract with Laborers’ Local 942, ensuring high-quality, compliant operations and strong staff development.

Qualifications

• Must have 5+ years of general management experience in hospitality or similar environment.
• Minimum 2+ years of EVS management experience in hospitality, health care, or senior living.
• Certified Dietary Manager or ability to obtain within 18 months.
• Valid Driver’s License with acceptable driving record.
• Immunizations: TB records or willingness to vaccinate.

Responsibilities

• Plan, develop, implement, and revise policies, operations, and goals.
• Supervise operations, ensure standards, and manage staff.
• Maintain customer communications and relations for continuous service improvement.
• Ensure contract terms are understood and followed.
• Direct promotion of new services/programs.
• Ensure compliance with regulations and sound business practices.
• Prepare budgets and financial reports; track expenditures.
• Support safety program and staff training; develop personnel.

Skills

Food service knowledge

Culinary experience

Staff supervision

Computer skills

Education

High school diploma or GED

Bachelor’s degree (culinary arts emphasis)

Tools

Excel

Microsoft Outlook

Microsoft Word

Job description

The General Manager provides overall direction to a 47-170 (depending on the home) bed senior services assisted living facility account with food, laundry and housekeeping services. Candidates with extensive food service knowledge, including culinary experience are required. Daily client contact is required as is an outgoing personality and calm demeanor. Evening, holiday, and weekend hours will be required. This is a long-term client and one of six affiliated facilities. The mission of Alaska Pioneer Homes is to assist older Alaskans to have the highest quality of life by providing assisted living in a safe home setting which promotes positive relationships, meaningful activities, physical, emotional, and spiritual growth.

The employees at the Pioneer Home in Fairbanks, AK are covered by a collective bargaining agreement between NMS and Laborers’ Local 942 and membership in the union, including deduction of dues, is a required term of employment. The General Manager is a non-union position. The successfully hired candidate must be willing to relocate to Fairbanks, AK - if residing outside the State of Alaska.

Responsibilities

• Plans, develop, implements, and revises organization policies, operations, and goals. Measures the performance of assigned activities.
• Establishes and implements an organized system of supervision and general operating procedures.
• Maintains excellent customer communications and relations that permit continuous improvement in services provided, efficient problem resolution, and acceptance of new services.
• Reads, understands and orchestras the terms of the contract and ensures internal compliance with those terms.
• Directs and coordinates the promotion of new services/programs.
• Accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations, laws, and sound business practices.
• Develops and directs the maintenance of such typically required business reports, administrative matters, or materials as budgets, budget expenditures, operational reports, cost analysis, operational documentation, etc.
• Tracks financial data, reports, forecasts, and expenditures to achieve optimum efficiency and economy of operations.
• Supports an active safety program. Continuously seeks to improve the quality of assigned activities.
• Direct, train, supervise, lead, evaluate, and develop personnel to keep them informed and motivated.
• Plans and implements an effective staff training program. Make sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
• Consistently demonstrates professional skills in efficiently carrying out assigned activities, using all forms of communications, handling of change, developing employees, solving typical business problems, and making decisions.
• Other duties that are pertinent to the department or unit’s success also may be assigned.
• This position is responsible for the supervision of staff.

Supervisory responsibilities:

• Manage other associates in an assigned area or function. Responsible for their overall direction, coordination, and evaluation. Responsibilities include training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Qualifications

• High school diploma or GED equivalent.
• Minimum five (5) years of general management experience in a hospitality or similar environment.
• Minimum of two (2) years of EVS management experience in a hospitality, health care, or senior living environment.
• Must be a Certified Dietary Manager or be able to obtain within 18 months.
• Must have a valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
• This contract requires employees to have the following immunizations: TB. Successful candidates must be able to provide immunization records for this and/or be willing to take the vaccination if offered the job.
• Proficient computer skills; Excel, Microsoft outlook and Microsoft Word.
• Contract requires employees to speak, understand, read and write English.
• This position will manage employees covered by a collective bargaining agreement between NMS and Laborers’ Local 942.

Preferred Qualifications

• Bachelor’s degree with culinary arts emphasis.
• Food Service Management experience in hospitality, health care, or senior living environment.