General Manager

Five Star Bath Solutions of Seattle; Everett (WA); Hybrid; USD 90,000 - 160,000; Full time

Benefits offered by this job

Fully paid health & dental benefits

Annual salary paid bi-weekly

Significant profit sharing plan

Job summary

Five Star Bath Solutions Northwest is seeking a General Manager to lead daily operations for a ~15-person home improvement team with over $4M in revenue in its first full year. The role covers sales leadership, installation oversight, and P&L responsibility, reporting to senior leadership and shaping a growing, franchising-driven business.

This position offers hybrid work options, competitive compensation, and a profit-sharing plan, with opportunities to expand the territory for a nationally

Qualifications

• Experience in general management or multi-department leadership in home improvement or franchising.
• Strong knowledge of sales operations, field service management, and project delivery.
• Financial acumen with budget, margins, and KPIs.
• High-level problem-solving, organization, and decision-making skills.
• Leadership balancing accountability with team development.
• Excellent written and verbal communication.
• Customer service leadership capability.
• Tech-savvy; adapts to new tools.

Responsibilities

• Sales Leadership: Manage and support the sales team to meet monthly revenue goals; monitor close rates and conversions; coach on consultative selling.
• Installation & Production Oversight: Oversee installation activities; lead production meetings; ensure on-time and within-budget delivery.
• Financial & Operational Management: Own the P&L; manage budgeting, forecasting, cost control; analyze KPIs and drive profitability.
• Customer Experience: Ensure world-class service from first consultation to final walkthrough; handle escalations.
• Project Management: Oversee scheduling, logistics, and job timelines; coordinate across teams; mitigate delays and changes.
• Team Leadership & Development: Hire, train, and develop talent; build accountability and performance; conduct reviews.

Skills

General management

Leadership

Sales operations

Budgets & KPIs

Customer service leadership

Communication

Tech-savvy

Decision-making

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing

Founded in 1996, Five Star Bath Solutions is one of the fastest-growing companies in the bathroom renovation space. By connecting ambitious entrepreneurs and hard-working professionals, we’re able to provide affordable transformations and beautiful bath solutions to communities across North America.

Five Star Bath Solutions Northwest is continuing to expand and we're seeking a full time General Manager to lead the day to day operations of our business. Our area spans from I-90 to the Canadian border and had been one of fastest growing territories in the nation. This job will provide the opportunity to help mature our operations and build out a newer territory for a nationally recognized home improvement brand.

The owner is available to assist in the business but we seeking someone with the capability of autonomously running every aspect of a ~15 person home improvement business that eclipsed $4million in revenue in its first full year. This person will be a key leader and pivotal to our continued success and should have aspirations to continue driving the business to greater heights.

What We’re Looking For:

• Proven experience in general management or multi-department leadership, preferably in home improvement, construction, remodeling, or franchising.
• Strong understanding of sales operations, field service management, and project delivery.
• Financial acumen with experience managing budgets, margins, and KPIs.
• High-level problem-solving, organization, and decision-making skills.
• Leadership that balances accountability with team support and development.
• Excellent written and verbal communication skills.
• Capable customer service leadership.
• Possesses tech-savviness and adopts new tools when beneficial.

What You’ll Do:

• Sales Leadership
  • Manage and support the sales team to meet or exceed monthly revenue goals.
  • Monitor close rates, lead flow, and conversion metrics.
  • Coach team members on consultative selling and performance improvement.
• Installation & Production Oversight
  • Oversee all installation activities to ensure projects are completed on time, within budget, and to company quality standards.
  • Lead production meetings, resolve jobsite issues, and maintain install team accountability.
• Financial & Operational Management
  • Own the P&L and manage budgeting, forecasting, and cost control.
  • Track and analyze KPIs and adjust operations for profitability and efficiency.
  • Implement company systems, software, and processes to streamline performance.
• Customer Experience
  • Ensure world-class customer service from initial consultation to final walkthrough.
  • Handle escalations with urgency and professionalism.
  • Monitor customer reviews and take proactive steps to build brand reputation.
• Project Management
  • Oversee scheduling, logistics, and job timelines.
  • Coordinate between sales, installers, vendors, and customers for seamless execution.
  • Mitigate delays, scope changes, and risk across active projects.
• Team Leadership & Development
  • Hire, train, and develop top-tier talent across all departments.
  • Build a culture of accountability, continuous improvement, and high performance.
  • Lead regular team meetings, one-on-ones, and performance reviews.

How we compensate:

• Fully paid health & dental benefits
• An annual salary paid out bi-weekly
• A significant profit sharing plan

Flexible work from home options available.