General Manager

Planet Fitness; Eugene (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Free PF membership

Job summary

Planet Fitness is seeking a General Manager in Eugene, OR. You will oversee club operations to ensure a welcoming, high-value member experience while driving financial success. Lead a diverse team, manage scheduling, training, and daily front desk and maintenance activities.

The role requires 2 years of supervisor/manager experience in a high-volume setting, with a focus on customer service, staff development, and adherence to PF values.

Qualifications

• 2 years supervisor or manager experience in restaurant or retail in high-volume environment.
• High school diploma or equivalent required.
• Bachelor's degree or four years supervisor/manager experience preferred.
• Willingness to travel to other clubs as needed.
• CPR certification required or willingness to obtain it.
• Experience with Microsoft Office (Word, Excel).

Responsibilities

• Oversee front desk operations and member check-in.
• Answer phones and assist callers with inquiries.
• Conduct tours for prospective members.
• Recruit, hire, train and develop a high-performing staff.
• Schedule shifts and ensure coverage for all roles.
• Lead by example and uphold Planet Fitness values.
• Manage bi-weekly employee timesheets and related admin.
• Maintain facility cleanliness and safety; oversee CMMS usage.

Skills

Leadership

Staff management

Customer service

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree

CPR certification

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: Eugene - Eugene, OR 97402

Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +50 Planet Fitness clubs in Florida, Georgia, Oregon, South Carolina, Puerto Rico, and Canada. At EMF we look to live out our mission statement:

To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness values

With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance peoples lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.

General Responsibilities

The General Manager is responsible for the oversight of club operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results-oriented and committed to quality service.

Anticipated responsibilities outlined below.

Duties & Responsibilities

Member Service:

• Involved in all front desk related activities.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues, and questions.

Employees:

• Recruit, hire, train and develop a high performing staff consisting of Assistant General Managers, Front Desk Associates, and Fitness Trainers.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Administration and processing of bi-weekly employee timesheets.
• Resolve employee issues or concerns.
• Manage corrective action/termination activities.
• Manage cash drawer and deposit procedure.

Cleanliness:

• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Maintain correct cleaning and daily round logs.
• Manage club Computerized Maintenance Management System (CMMS) platform
• Ensure safety of employees, members and club property.
• Determine and communicate equipment repair in a timely manner.

Benefits (ie The Fun Stuff!)

• Fun & Fast Paced: Must be comfortable wearing a number of hats and getting your hands dirty. A growing organization where everyone is helping to build the organization. Get used to multi-tasking.
• Medical & Dental Insurance: A competitive Medical, Dental, and Vision Insurance Program is available to all our Employees.
• Retirement: 401(K) and Roth Retirement Savings Plan with competitive company match
• Free Planet Fitness Membership: Ultimately, we want all of our staff to be raving fans of PF. Enjoy a Black Card membership on us!

QualificationsQualifications/Requirements

• 2 years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Comfortable working a flexible rotating schedule
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma Or Equivalent required
• A Bachelor's Degree or four years supervisor or manager experience preferred
• Ability to travel to other clubs as needed
• Current CPR Certification required or willingness to get certified upon hire

Physical Requirements:

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.