General Manager

mcm; Erie (Erie County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus Eligible

Relocation Assistance

Job summary

Metz Culinary Management is seeking a dynamic Food Service Director/GM to lead our dining operations at Gannon University in Erie, PA. You will manage a 130-person team across dining rooms, a cafe, catering, and four retail outlets (including Chick-fil-A and Starbucks).

This role requires strong operational expertise, superb communication, and tech-savvy control of digital ordering, ATS onboarding, and inventory systems.

Qualifications

• Proven leadership in food service management.
• Strong communication with clients and teams.
• Experience with contract dining or institutional dining environments.

Responsibilities

• Oversee full dining operations including cafe, catering, and 4 retail outlets.
• Manage purchasing, scheduling, bookkeeping, and client relations.
• Ensure food preparation, sanitation, and service quality.

Skills

Communication

Team Building

Recruiting & Retention

Technology Savvy

Restaurant Management

Menu Implementation

Retail Sales Knowledge

Hospitality Mindset

Education

Hospitality Degree

Tools

POS Systems

Digital Ordering

Inventory Systems

ATS & Onboarding Tools

Job description

Director of Dining Services/ General Manager

Gannon University, Erie, Pa (Bonus Eligible/ Relocation Assistance Available)

Metz Culinary Management is growing and we are seeking a dynamic General Manager to lead our AMAZING Dining Services Team at Gannon University.

Gannon's Erie Campus is in the heart of downtown and is central to businesses and organizations providing project and intership experiences. Enjoy a vibrant urban entertainment scene and Lake Erie beaches. Visithttps://www.gannon.edu/

Dining Operations in this busy and fast-paced role include:

• Dining Room/ Cafe
• Catering
• 4 Retail outlets including Chick fil A and Starbucks
• Management of 130 employees

We are seeking an experienced GM with a strong operational background in the Contract Dining Services industry, with polished communication skills, STELLAR technical skills including smart technology, POS systems, digital ordering and inventory systems, digitalized ATS system (including job posting and onboarding).

To learn more about Metz Culinary Management, visit us online:https://metzculinary.com/

Metz Culinary Management is growing and we have openings for a Rock Star Food Service Director/GM who shares our passion for Food and Service. This position is a prominent opportunity in a busy commercial kitchen and café operations setting and requires a polished and professional identity and winning attitude from a Director with experience leading a team in all operations. Experience desired in a Contract Dining Food Service setting such as Hospital, School, College, Senior Living or Corporate Dining accounts.

The Food Service Director/ GM has an overall responsibility of food service. He/She institutes company cycle menus and recipes; plans and oversees purchasing, employee personnel programs, scheduling, bookkeeping, customer and client relations; overseas the food preparation service and sanitation; and is accountable for the total operation results. The General Manager reports to Client Administration and The District Manager.

SKILLS AND EXPERIENCE

• 3+Plus Years in a Food Service Manager role (front and back)
• Knowledgeable in Retail Sales and POS systems
• Catering Management Experience
• Impeccable Communication Skills
• Restaurant Management knowledge
• Thorough knowledge of Menu implementation with stunning presentation ideas
• Team Building with strong Recruiting and Retention Program
• Technology Savvy
• Hospitality Degree a strong plus

Metz Culinary Management Values are what separates us from the competition. Our Leaders share our Values, Attributes, and Strategic Focus reinforcing our culture and values every day to our Team Members creating an environment for personal growth, enrichment and career success.

As one of the fastest growing companies in the industry, we continually seek talented and dedicated individuals who share our commitment to excellence. Join our team of over 7,000 team members who share a passion for Onsite Dining and Support Services, working together toward one common goal, excellence, in quality and service. We are committed to providing the atmosphere, opportunity, and benefits that enable us to be an employer of choice in the industry.

We are a family-driven company that delivers restaurant-inspired hospitality to everyone we serve.