General Manager

Chicken Salad Chick; Edwardsville (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Chicken Salad Chick is seeking a proven General Manager to lead a CSC location. You will direct planning, organize training, and develop a high-performing team to deliver exceptional guest experiences.

As Brand Ambassador, you will ensure compliance with company policies, standards, and procedures while maintaining top product quality and sanitation. This role emphasizes leadership, zero Sunday hours, and a strong focus on operations excellence.

Qualifications

• Three years of proven restaurant General Manager experience.
• Brand Ambassador for Chicken Salad Chick.
• Adhere to all policies, procedures, standards, and training programs.

Responsibilities

• Direct, coordinate, implement & manage planning, organizing, training and leadership to achieve objectives for sales, cost controls, and guest service.
• Ensure adherence to CSC standards for all operating locations.
• Develop staff in managerial and professional areas and conduct performance appraisals.
• Schedule to business trends to maximize labor while delivering exceptional guest experiences.
• Ensure health, safety and sanitation regulations are followed.

Job description

Reports to: Franchise Owner / Operating Partner /

Director of Operations

Want to be a part of the Chick? Looking for a restaurant career like no other you have ever experienced? One in which life balance is a part of our culture. Yep, we are closed on Sundays, and have no early morning late night hours of operations. Looking for a great opportunity to be in on a ground floor opportunity with one of the fastest growing regional chains in the Quick Casual Restaurant segment? If you are an expert in developing teams to deliver a superb experience for your guest. Then you need to quickly act on this once in a life time opportunity to lead and develop a team for Chicken Salad Chick

Summary of Position:

Direct, coordinate, implement & manage the planning, organizing, training and leadership necessary to achieve identified objectives/goals for sales, cost controls, employee hiring/training/retention, Guest service/satisfaction, product quality, and cleanliness/sanitation. Position is responsible for ensuring adherence & compliance for all standards of operating a CSC location.

Duties & Responsibilities:

• Three years of proven restaurant General Manager Experience
• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere/comply to all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
• Ensure that all products are consistently prepared and served according to CSC standards.
• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Make employment and termination decisions.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Oversee and ensure that employee performance appraisals are completed on a timely basis.
• Effectively maximize labor performance by scheduling to business trends while delivering a superb experience to each and every guest.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.
• Understand and comply with all federal, state, county and municipal regulations pertaining to health, safety and labor requirements for the restaurant, employees and Guests.
• Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns, in accordance with the Brand Standards.
• Always adhere to Brand Standards for uniform appearance and personal grooming.