General Manager

Zax LLC; Durham (NC); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay bonus potential

Free meals

Paid time off

Paid holidays

Employee referral program

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with employer match

Job summary

Zax LLC is seeking a General Manager to lead daily restaurant operations at our Durham, NC location. You will guide a team, drive staffing and development, manage costs, and ensure top-notch guest experiences while upholding brand standards and safety guidelines.

The role emphasizes building a positive culture, achieving sales growth, and maintaining profitability through strategic leadership and meticulous operations.

Qualifications

• Must be 21 years of age or older
• Must have a valid driver’s license, vehicle insurance, and reliable transportation
• Open availability and the ability to work a minimum of 5 days and 48 hours per week
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Successful completion of background check and motor vehicle report
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
• Required minimum education: High school diploma or equivalent and some college preferred
• 3-5 years management experience required
• Restaurant management experience preferred

Responsibilities

• Provide guidance and leadership to create a positive culture and high morale
• Manage daily operations focusing on staffing, development, sales growth, and cost control
• Plan and delegate shift assignments to drive sales and control labor costs
• Ensure service, product quality, and cleanliness standards are upheld
• Achieve profitability by driving sales and managing costs
• Review performance and conduct performance reviews
• Maintain compliance with policies, laws, and company guidelines
• Build community relationships to increase sales
• Handle guest and team member complaints timely and respectfully

Skills

Leadership

Staffing

Team development

Sales growth

Cost management

Operational standards

Education

High school diploma

Some college preferred

Job description

Salary Range: $65,000 - $75,000 / year As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! General Managers are responsible for providing guidance and leadership to their team to create a positive culture, maintain high team morale, and encourage all team members to strive for excellence. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, and ensuring operational standards are consistently upheld.

Why work at Zax?

• COMPETITIVE PAY BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary
• FREE Meals
• Paid Time Off
• Paid Holidays
• Employee Referral Program Opportunities to Advance
• Benefits
• Medical, Dental, and Vision Insurance
• Short and Long-Term Disability
• Employer-Paid Life Insurance
• 401(k) With Employer Match (additional eligibility requirements)

Job Duties and Responsibilities

Complete all training requirements including: Zaxbys General Manager Development Plan and Operations Excellence Capstone Class Food Safety Certification and Manager Certification Any additional training required by Zax LLC

Ensure that the restaurant delivers great experiences to guests

Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers

Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance

Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs

Plan and delegate shift assignments including communicating expectations and adjusting as needed

Ensure service, product quality, and cleanliness standards are consistently upheld

Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team

Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld

Strive to increase sales by building community relationships and providing outstanding product and service

Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures

Complete performance reviews for crew members and assist with performance reviews for managers

Maintain compliance with Zaxby’s Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures

Utilize management tools and keep neat, accurate, and current records

Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience

Other responsibilities

Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner

Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

Ensure the team works safely and follows all safety guidelines and procedures

Escalate concerns to your supervisor when appropriate

All other duties necessary to ensure restaurant operations function properly

Job Qualifications

The following requirements must be met to qualify for this position.

Must be 21 years of age or older

Must have a valid driver’s license, vehicle insurance, and reliable transportation

Open availability and the ability to work a minimum of 5 days and 48 hours per week

Ability to work a flexible schedule including days, nights, weekends, and holidays

Successful completion of background check and motor vehicle report

Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others

Required minimum education: High school diploma or equivalent and some college preferred

3-5 years management experience required

Restaurant management experience preferred

Capability Requirements

The following capabilities are required to perform the essential functions of this position.

Reasonable accommodations that do not create an undue hardship on the company will be considered.

Sit, stand, and walk continuously

Occasionally stoop, bend, crouch, or climb, including the use of ladders

Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead

Continuous use of hands and wrists for grasping and fine manipulation

Communicate proficiently through speech, reading, and writing

Maintain effective audio-visual discrimination and perception to observe and respond to the environment

Work in an environment that features hot and cold temperature variations and exposure to food allergens

Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.

Zaxbys is the saucy chicken chain that put Chicken Fingerz on the map as a main course. Founded in 1990 in Statesboro, Georgia, our founders took a bold chance on a new kind of restaurant, and that entrepreneurial spirit still drives how we work, grow, and support our teams today. We’re known for craveable Fingerz, wings, Zalads, and signature sauces, all delivered with Southern hospitality and a modern twist. With over 1,000 locations across 22 states and headquarters in Atlanta, Georgia, Zaxbys is where bold flavor meets big opportunity!

For information about Zaxbys visit www.zaxbys.com.