General Manager

Roto-Rooter Plumbing and Drain Service; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading plumbing service provider is seeking a General Manager to oversee operations nationwide. This role involves driving sales and profit goals, monitoring branch performance, and developing strategies for improvement. Candidates should have a strong background in management within a service industry, excellent organizational and communication skills, and preferably a bachelor’s degree in business. Travel is required during training for up to 12 months.

Qualifications

• 3-5 years of General Management experience in a service-related industry.
• Strong team orientation and leadership skills.
• Proven organizational and communication skills.

Responsibilities

• Drive day-to-day sales and profit goals.
• Monitor and report monthly performance including P&L.
• Oversee managers and supervisors, reviewing goals periodically.
• Develop plans to improve overall performance.
• Ensure customer development and retention.

Skills

General Management experience

Team Leadership

Organizational skills

Communication skills

Budget management

Education

Bachelor's Degree in business or related field

Job description

Roto-Rooter is seeking a General Manager to work within their markets nationwide. Successful candidates would complete a comprehensive training program (8-12 months) before being assigned a General Manager position in one of our branch locations. In this role, you will spend time in all locations throughout the country, learning our business and motivating our sales & service teams. There is a high degree of travel during the training period.

Responsibilities

• Drive day-to-day sales and profit goals to the team and ensures the business is providing quality service to our customers.
• Monitoring and reporting monthly performance including P&L, weekly sales, expenditures, and monthly forecasts.
• Oversees managers and supervisors within the branch and reviews goals and objectives on a periodic basis. Proven leadership skills to lead a large team of management, administration, and service technicians in a large market.
• Works with the Regional Vice President to develop plans and strategies to improve overall performance of the branch/market and to support the strategic plans of the company.
• Ensures that branch has the appropriate licensing and certifications where required by city or state government as well as all Human Resources compliance issues.
• Ensures commercial and residential customer development and retention.
• Ability to recruit, hire and retain management, administration, and service technicians.

Requirements

• Three to five years’ General Management experience in a service-related industry that may include pest control, courier/package delivery, uniform, lawn care, security/protective service, car rental and other related fields is desired.
• Energetic leader with a strong team orientation.
• Excellent organizational, administrative, and communication skills.
• A minimum Bachelors’ Degree in business or related field is strongly preferred.
• Must be able to pass a background check and drug screen.
• Ability to set budgets and aggressively grow sales and profit.
• Creative ability and interest to grow new segments of business in your market.