General Manager

Great Clips; Defiance (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Job summary

Great Clips is seeking a strategic, people-focused General Manager to oversee multiple salons in the Defiance area, coaching Area and Salon Managers to uphold brand standards and deliver strong results.

You’ll shape leadership capability, improve operations at scale, and drive growth across markets while staying connected to teams and daily salon operations.

This role rewards leadership impact, with opportunities for professional development and a collaborative culture.

Qualifications

• Proven retail or multi-unit management experience.
• Ability to coach Area and Salon Managers.
• Strong leadership and communication skills.
• Strategic thinker with focus on scalable operations.

Responsibilities

• Lead and develop Area and Salon Managers to meet brand standards.
• Oversee operations across multiple salons and markets.
• Drive growth and improve performance across locations.

Skills

Multi-unit mgmt

Leadership development

Coaching

Strategic planning

People management

Job description

Join your locally owned Great Clips® salon organization in a senior leadership role focused on people, performance, and long-term success. As a General Manager, you’ll provide strategic oversight for multiple salons by leading, coaching, and developing Area Managers and Salon Managers to deliver brand standards, build strong teams, and achieve consistent business results.

This role is ideal for an experienced multi-unit leader who enjoys building leadership capability, improving operations at scale, and helping teams reach their full potential.

We’re looking for a strategic, people-focused General Manager with Great Clips multi-unit experience managing four or more salons. You’ll mentor Area and Salon Managers, lead operations across multiple markets, and drive both team and business growth.

If you’re passionate about developing leaders and creating lasting success, we’ll provide the platform to make it happen.

For seasoned Great Clips leaders ready to make an impact at scale.

Why you’ll love it here

Great Clips salons give General Managers the opportunity to lead at a high level while staying closely connected to the teams and systems that drive success:

• Senior leadership responsibility across multiple salon locations
• The opportunity to coach, develop, and retain high-performing Area Managers and Salon Managers
• Clear brand standards, operational systems, and performance metrics
• Strategic partnership with ownership to support growth, profitability, and culture
• The ability to identify trends, address challenges, and implement improvement plans across salons
• A role with meaningful influence on team experience, customer experience, and business results
• Ongoing leadership development and professional growth opportunities

Employee offerings like medical benefits and paid time off (PTO) may be available at certain locations.

What you bring to the team

To succeed as a General Manager in a Great Clips salon organization, you’ll need:

• Proven retail or multi-unit management experience
• Strong leadership, coaching, and people development skills
• Experience managing managers and holding teams accountable to goals and standards
• The ability to assess performance across multiple locations and implement effective action plans
• Clear communication skills and a collaborative leadership style
• Flexibility to work across multiple salon locations within the surrounding area
• A strategic, solutions-oriented mindset focused on long-term success

Who we are

As the world’s largest salon brand, with over 4,400 locally owned and operated salons across the U.S. and Canada, Great Clips combines strong brand recognition, marketing, and support with a close-knit, team-oriented culture. We’re passionate about cutting hair and providing great value for the whole family. Talented teams of skilled professionals, along with convenient hours and a great haircut experience, set us apart in our communities.

FAQ

• Q: What does a General Manager do at Great Clips?

  A: General Managers focus on coaching Area Managers and Salon Managers, strengthening performance, and supporting long-term success across multiple salons. You may also cut hair from time to time.

• Q: Who does the General Manager report to?

  A: General Managers (GMs) report to the salon owner (Great Clips franchisee). GMs oversee Area Managers and Salon Managers within their salon organization and are accountable to achieve results.

• Q: Is this role hands-on or more strategic?

  A: Both. While the role is more strategic, General Managers stay connected to salon teams to understand challenges and develop plans for operational excellence.

• Q: Does this position work across multiple salon locations?

  A: Yes. General Managers are responsible for multiple salons within a defined area of the franchise organization.

All Great Clips® salons are independently owned and operated by third-party franchisees. Franchisees, not Great Clips, Inc., are responsible for all hiring and personnel matters at their individual salons.