General Manager

SOHO Consulting, LLC; Cleveland (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in the hospitality sector is seeking a General Manager to oversee operations in Cleveland, TN. The position involves managing staff, ensuring guest satisfaction, and achieving financial goals while maintaining the property's standards. Ideal candidates will have strong leadership qualities and a background in customer service and management.

Qualifications

• Proficiency in Windows, Outlook, Word, and Excel is required.
• Must possess a valid driver’s license and meet employment qualifications.
• Experience in managerial roles is preferred with a focus on guest and team member relations.

Responsibilities

• Supervise property staff and manage day-to-day operations.
• Achieve financial targets and monitor occupancy and pricing.
• Provide excellent guest experiences and lead by example in teamwork.

Skills

Supervisory skills

Communication

Managerial judgment

Customer service

Education

High School diploma or equivalent

Tools

Windows

Outlook

Word

Excel

Job description

POSITION SUMMARY: The duties and responsibilities of the General Manager include, but are not limited to, supervising the property staff and managing all aspects of day-to-day operations of the property.

PRIMARY DUTIES & RESPONSIBILITIES: This document does not state or imply that these are the only duties to be performed by the individual occupying this position. It is a representative list of the general duties and may change depending on the property and over time.

• People Excellence: Exhibit a Heart for Service for Guests and Team Members with dedication to great customer service and teamwork.

• Guest Excellence: Provide a great guest experience and lead by example. Responsibilities include staffing, leadership, supervision, team member relations, and responding promptly to concerns. Partner with HR as appropriate.

• Product Excellence: Manage standards and procedures through planning, organization, training, and decision-making in compliance with laws. Conduct quality inspections, maintain grounds, uphold SOPs, order supplies, analyze reports, and maintain a positive brand image.

• Financial Accountability: Achieve financial targets, manage profit and loss, monitor occupancy and pricing, ensure payroll and bookkeeping accuracy, and handle banking deposits.

• Support: Manage sales opportunities to increase revenue, safeguard assets, and implement safety and security programs. All team members must act safely and report hazards.

• Other duties: Perform as assigned by upper management.

MINIMUM QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent, proficiency in Windows, Outlook, Word, Excel, managerial judgment, supervisory skills, good communication, and ability to reside overnight temporarily. Must possess a valid driver’s license, meet safety standards, complete MOD training, and meet employment qualifications. The physical demand level is Light, involving activity such as overseeing property, lifting up to 10 pounds, and simple grasping.

PHYSICAL ACTIVITY REQUIREMENTS: Constant activity involves overseeing property, lifting light objects, and physical movement. Frequent activity includes reporting, audits, communication, walking, and lifting up to 20 pounds. Occasional activity involves bending, climbing stairs, and handling heavier objects up to 50 pounds rarely. Additional functions include sensory, cognitive, and environmental factors such as driving, working outdoors, and working at heights.