General Manager

Choice Hotels; City of Rochester (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading hotel management company is looking for a General Manager to oversee hotel operations in Rochester, NY. This dynamic role involves driving financial results, ensuring excellent customer service, and coaching the staff. Candidates should have at least 3 years of management experience in the hospitality industry and a strong track record of leadership. Excellent communication and analytical skills are essential. Join a company that values growth and dedication.

Benefits

Generous PTO & Travel Perks

Comprehensive Healthcare

Incentives & Recognition

Growth & Training

Qualifications

• 3+ years of experience in a Management role in the Hospitality industry.
• A proven track record of driving revenue growth and profitability.
• Exceptional leadership, communication, analytical, and problem-solving skills.

Responsibilities

• Assume complete operational responsibility for the hotel.
• Develop and implement strategies to achieve business objectives.
• Manage, supervise, coach, and motivate the entire hotel staff.
• Ensure the highest standards of customer service are consistently delivered.
• Complete and submit required weekly reports.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Job description

Overview

General Manager: Lead and Own the Success! Your Challenge: Drive Continuous Results!

Ready to lead and own the success of a top-performing property? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next General Manager!

This is a dynamic, high-impact leadership role where you will be entrusted with full operational oversight of one of our extended stay hotels. You will be the crucial difference-maker, driving operational excellence, maintaining high standards, and fostering a winning culture for the long term. Your ability to create strategy, motivate teams, and make sound decisions will be key to your success in this visible role where we celebrate our value to "Play To Win."

Responsibilities

Operational Duties

• Execute Full Property Oversight: Assume complete operational responsibility for the hotel, ensuring all aspects of the property run efficiently, from maintenance to guest services.

• Drive Financial Results: Develop and implement strategies to achieve business objectives and revenue targets. This includes P&L management, budget control, oversight of daily bank deposits, and continuous local sales execution to maximize extended stay occupancy.

• Lead & Coach the Team: Actively manage, supervise, coach, and motivate the entire hotel staff. Complete accurate weekly schedules, administer performance management and disciplinary action, and foster a positive work environment.

• Quality & Guest Experience: Ensure the highest standards of customer service are consistently delivered. This includes daily inspection of all vacant rooms and upholding brand standards across the property.

• Corporate Alignment: Complete and submit required weekly reports and participate in all corporate calls to ensure alignment with company goals and strategies.

The Rewards

We believe in rewarding our associates for their hard work and dedication, fueled by our value, "We Grow By Giving."

• Generous PTO & Travel Perks: Enjoy paid vacation days, paid holidays, and associate room discounts for your personal travel.

• Comprehensive Healthcare: Multiple plan options are available, with SH picking up a generous amount of the cost.

• Incentives & Recognition: Be generously rewarded for your contributions through incentives and our Rewardian program (rewarding points for tenure and extraordinary service). We reinforce our culture with fun annual surprise packages that celebrate our Core Values.

• Growth & Training: We invest in you with comprehensive brand training for our properties to ensure your continued professional development.

Are You Our Next Leader?

If you possess a blend of strategic thinking, hands-on leadership, and a "We Are All In" spirit, we want to hear from you!

Minimum Qualifications: The Non-Negotiables

• 3+ years of experience in a Management role in the Hospitality industry.

• A proven track record of driving revenue growth and profitability.

• Exceptional leadership, communication, analytical, and problem-solving skills.

Preferred Qualifications: The Bonus Points

• Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).

• Experience with budgeting, financial management, or project management.