General Manager

High Country Search Group; Chino Hills (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

High Country Search Group is seeking a General Manager to lead day-to-day operations and strategic execution of a high-profile retail property in California. You will maximize asset value, drive financial performance, and deliver exceptional tenant and customer experiences across operations, leasing, marketing, and capital projects.

The role requires 4-7+ years in property management, a Bachelor's degree, and a hands-on, entrepreneurial mindset to excel in a fast-paced environment and

Qualifications

• Bachelor's degree preferred in business, real estate, or related field.
• Strong understanding of property-level financials, budgeting, forecasting, and NOI performance.
• Experience in shopping center, retail, mixed-use, hospitality, or commercial property management.
• Proven leadership to manage onsite teams and external partners.
• Ability to interpret lease language and coordinate with leasing teams.

Responsibilities

• Drive property-level financial performance through revenue optimization, expense management, and operational efficiencies.
• Prepare and manage annual operating and capital budgets, forecasts, and variance analysis.
• Develop and execute the property's annual business plan aligned with ownership's strategy.
• Oversee all property operations including maintenance, security, and life-safety systems.
• Manage vendor relationships, contracts, procurement, and performance to maintain high standards.
• Partner with leasing teams on tenant relations, space readiness, and revenue opportunities.
• Lead, mentor, and develop onsite team with a service-oriented culture.

Skills

P&L ownership

Financial analysis

Operational leadership

Vendor management

Leasing knowledge

Team development

Communication

Entrepreneurial mindset

Customer experience

Education

Bachelor's degree

Job description

This is an opportunity to join a highly active, entrepreneurial real estate investment and operating platform with a strong focus on creating value through hands-on asset management and best-in-class property operations. The firm takes an ownership-oriented approach to its assets, combining institutional investment discipline with the ability to move quickly and execute at the property level.

The Role

The General Manager will lead the day-to-day operations and strategic execution of a high-profile retail property, with responsibility for maximizing asset value, driving financial performance, and delivering an exceptional tenant and customer experience. This is a highly visible, hands-on leadership role that works closely with ownership, leasing, marketing, and onsite teams across financial management, property operations, tenant relations, capital projects, and long-term property positioning.

Key Responsibilities

• Drive property-level financial performance through revenue optimization, expense management, operational efficiencies, and disciplined budget oversight.
• Prepare and manage annual operating and capital budgets, forecasts, financial reporting, and variance analysis.
• Develop and execute the property's annual business plan in alignment with ownership's investment strategy and long-term vision.
• Oversee all property operations, including maintenance, housekeeping, landscaping, security, life-safety systems, and preventative maintenance programs.
• Manage vendor relationships, contracts, procurement, and performance to maintain high operating and presentation standards.
• Partner closely with leasing teams on tenant relationships, space readiness, property tours, specialty leasing, and other revenue-generating initiatives.
• Build strong relationships with tenants and proactively address operational needs while supporting tenant retention and retailer success.
• Identify incremental revenue opportunities through specialty leasing, sponsorships, activations, storage, and other ancillary programs.
• Collaborate with marketing on property-level initiatives designed to increase traffic, engagement, sales, and overall market positioning.
• Oversee capital projects and support redevelopment, repositioning, and re-merchandising initiatives as appropriate.
• Represent the property with community organizations, civic partners, public agencies, and other external stakeholders.
• Lead, mentor, and develop the onsite team while establishing clear expectations, accountability, and a strong service-oriented culture.

Qualifications

• Experience: 4-7+ years of experience in shopping center, retail, mixed-use, hospitality, or commercial property management.
• Education: Bachelor's degree preferred.
• Financial Acumen: Strong understanding of property-level financials, budgeting, forecasting, NOI performance, and expense management.
• Operational Expertise: Demonstrated ability to oversee complex property operations, vendors, capital projects, and facility standards.
• Retail & Leasing Knowledge: Ability to interpret lease language and real estate documents and effectively partner with leasing teams and tenants.
• Leadership: Proven ability to lead, develop, and hold teams accountable while maintaining a collaborative working environment.
• Communication: Excellent written, verbal, and interpersonal skills with the ability to effectively communicate with tenants, ownership, vendors, and community stakeholders.
• Cultural Fit: Entrepreneurial, hands-on, collaborative, and comfortable operating in a fast-paced and evolving environment.
• Mindset: Ownership-oriented and solutions-focused, with strong judgment, attention to detail, and a commitment to operational excellence and exceptional customer experience.