GENERAL MANAGER

Quest Events; Chicago (IL); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Performance-based incentives

401k with employer match

PTO and holidays

Job summary

Quest Events seeks a General Manager to lead the Chicago market with strong business management practices, accountability for assets and budgets, and focus on profitability and customer service. The role promotes company goals and values while developing strategic relationships with clients.

The ideal candidate has a professional presence, is tenacious, and capable of organizing and multi-tasking across events, hospitality, and related industries. Travel may be required.

Qualifications

• Bachelor's degree preferred

Responsibilities

• Oversee all local Operations staff and ensure branch adherence to guidelines
• Drive branch performance through weekly meetings with sales and service staff
• Collaborate with business development managers to enhance branch sales
• Minimize controllable costs (supplies, shipping, fuel) and manage labor hours
• Ensure environmental, health and safety compliance and maintain SOPs
• Manage hiring, training and development of branch employees with a focus on compliance
• Handle customer service issues/complaints with emphasis on retention

Job description

Description

The General Manager provides leadership and support for the market in a way that incorporates sound business management practices, assures adherence to company policies, provides accountability for assets, budgets, profitability, personnel, safe work practices, supports sales efforts, and achieves the highest level of customer services possible. This role will advocate and promote the company goals and values.

This position is also responsible for developing strategic working relationships with existing clients. The ideal candidate has a strong professional presence, is tenacious, and has ability to adapt, organize and multi-task.

Benefits

• Eligible for performance-based incentives in addition to base salary
• Safe Harbor 401k with 5% Employer Match
• PTO and Holiday Pay, including Floating Holiday
• Insurance Benefits including Medical (with HSA and FSA options), Dental, Vision, Life & Disability

Essential Functions of the General Manager position:

• Overall management of all local Operations staff.
• Ensure branch adherence to Operational Guidelines.
• Fulfill duties of Operations Manager when they are absent.
• Conduct weekly branch meetings with branch sales and service staff to drive branch performance and promote teamwork.
• Collaborate with business development managers to enhance branch sales performance.
• Minimize controllable costs, such as supplies, shipping, fuel, etc.
• Manage labor hours for efficiency, safety, and government compliance.
• Prevent and resolve customer service issues/complaints with specific focus on retention.
• Making routine goodwill jobsite visits to validate customer expectations are being met.
• Manage hiring, training and development of all branch employees with a focus on state and federal compliance
• Ensure branch environmental, health and safety compliance.
• Ensure all training and record- keeping documentation are kept up to date.
• Implement and maintain operating guidelines and procedures (SOPs), ensuring all key management controls are in place.
• Understand assigned markets budgets and works to meet or exceed monthly revenue and EBITDA goals

Requirements

Skills and Abilities:

• 2+ years of successfully managing a team within the events, hospitality, or related industries
• Degree or secondary education preferred
• Demonstrate working knowledge of the Tradeshow, Events, Hospitality, Audio Visual, and Convention Industries.
• Strong understanding of sales process and ability to collaborate successfully with the sales team
• Exhibit understanding of a Profit and Loss statement
• Working knowledge of DOT/Fleet compliance
• Experience effectively managing and motivating others with ability to recognize development opportunitiesUnderstand the importance of coaching, training and disciplinary action when needed
• Interviewing and employee selection skills
• High level of computer proficiency.
• Issue resolution, negotiating and problem-solving skills with regards to customers and employees
• Ability to adapt to and maintain a varying schedule and be on call or work weekends, evenings, and holidays, as needed
• Proficient written and oral communication skills
• Recognize the importance of environmental, health, and safety
• Exceptional time management, organization, and attention to detail
• Must be able to speak, write, and understand English fluently
• Possess a valid drivers license and submit to an annual driving record review. This position is required to pass a DOT physical. Must be able to pass written and practical driving tests.

Other Requirements, Knowledge, Skill, Ability or Characteristics:

• Knowledge of CRM maintenance preferred.
• Understands general reporting processes including expenses
• Works well independently and is motivated and results driven
• Strong Territory Management Skills
• Strong Presentation Skills
• Strong Relationship-Building Skills
• Belief in Excellence
• Strong Planning Skills
• Highly ethical with unquestionable integrity and character

Physical Job Requirements:

• Must be able to lift 65 pounds
• Sitting at a desk/computer for hours a day
• Standing, lifting, bending frequently and repetitively
• This position is required to pass a DOT physical.

Travel:

Position may require some travel