General Manager

Smoothie King (SKFI); Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commission

Bonus

Health Insurance

Flexible schedule

Paid time off

Job summary

A popular smoothie chain in Charlotte, North Carolina, is looking for a General Manager to drive store operations and ensure exceptional guest experiences. The ideal candidate will have leadership experience in a retail or restaurant environment, be proficient in operational tools, and possess strong interpersonal skills. This role offers commission, bonuses, and a variety of employee benefits, including health and dental insurance.

Qualifications

• Minimum 2 years’ experience as a manager or supervisor in a restaurant or similar retail customer service business.
• Exceptional interpersonal skills with a focus on customer connection.
• Ability to work flexible hours including days, evenings, weekends, and holidays.

Responsibilities

• Hire, develop, and lead the team to provide a great guest experience.
• Use operational tools to achieve operational excellence.
• Maintain relationships with suppliers and manage cash activities.

Skills

Interpersonal skills

Leadership

Customer service

Operational excellence

Education

High school diploma

Associate or bachelor’s degree in business or hospitality management

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the General Manager role at Smoothie King (SKFI)

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence.

Responsibilities:

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications:

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Benefits:

• Commission
• Bonus
• Tips
• Training Pay
• Employee discount
• Flexible schedule
• Paid time off
• Health Insurance
• Dental Insurance
• Vision Insurance

Company Introduction:

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.

What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition.

Smoothie King is an equal opportunities employer and welcomes applications from diverse candidates.