General Manager

Premier Management; Cape Girardeau (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

A regional hospitality management company is seeking an experienced General Manager for Candlewood Suites in Cape Girardeau, Missouri. The General Manager will oversee all hotel operations, manage a team, and ensure guest satisfaction. The ideal candidate should possess strong leadership and problem-solving skills, with a university degree in hotel management. This role requires at least 5 years of experience in the hospitality sector and availability to work flexible hours including weekends and holidays.

Qualifications

• 5+ years of experience in the hospitality industry is required.
• Strong management experience with a focus on guest satisfaction.
• Able to work during weekends, holidays, and nights when required.

Responsibilities

• Oversee hotel operations and ensure compliance with standards.
• Manage profitability and guest satisfaction measures.
• Lead daily briefings and manage department heads.

Skills

Leadership and management skills

Excellent communication

P&L statement understanding

Problem-solving

Education

University degree in hotel management or related field

Tools

Hotel management software

Job description

Position Title: General Manager - Candlewood Suites

Position Summary:
The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other stake holders.
Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. A General Manager would also be required to manage profitability and guest satisfaction measures.

GM Duties and Responsibilities:

• Oversee the operations functions of the hotel.
• Hold daily briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and make decisions accordingly.
• Ensure that monthly financial outlooks for rooms, food & beverage, admin & general, are on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring key staff.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Prerequisites

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

Education

A university degree in hotel management or a related field with Experience in opening, managing or re-positioning a hotel with clear track record. Excellent computer system skills.

Experience

At least 5 years’ experience in the hospitality industry.