General Manager

Hiecambridge; Cambridge (MA); On-site; USD 75,000 - 90,000; Full time

Job summary

A leading hotel chain seeks a General Manager to oversee operations in Cambridge, MA. The role involves maximizing profits while ensuring guest satisfaction, managing a diverse team, and maintaining high operational standards. Ideal candidates should have a degree in Hospitality or Business, with strong leadership skills.

Benefits

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Quarterly Bonuses and Incentives

Employee Assistance and Wellness Program

Educational/Professional Development

Technology Reimbursements

Qualifications

• Degree in Business, Hospitality, or related field required.
• Experience in hotel operations and management preferred.

Responsibilities

• Lead and manage hotel operations to maximize profits.
• Ensure highest level of guest satisfaction through service standards.
• Oversee all aspects of hotel operations including front office and maintenance.
• Foster a culture of continuous learning and team development.

Skills

Leadership

Team Management

Guest Satisfaction

Financial Analysis

Operational Excellence

Education

Associate or Bachelor’s Degree in Business or Hospitality

Job description

Direct message the job poster from Holiday Inn Express & Suites Boston - Cambridge

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focuses

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.
• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background And Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hotels and Motels and Hospitality

Referrals increase your chances of interviewing at Holiday Inn Express & Suites Boston - Cambridge by 2x

Sign in to set job alerts for “General Manager” roles.

Canton, MA $70,000.00-$80,000.00 1 month ago

Greater Boston $150,000.00-$185,000.00 3 days ago

Boston, MA $90,000.00-$100,000.00 11 months ago

Cambridge, MA $75,000.00-$90,000.00 11 months ago

Boston, MA $70,000.00-$80,000.00 2 days ago

Boston, MA $70,000.00-$85,000.00 1 day ago

Greater Boston $70,000.00-$85,000.00 4 days ago

Cambridge, MA $68,000.00-$74,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.