General Manager

Auberge Collection; California (MO); On-site; USD 300,000 - 325,000; Full time

Job summary

Terre du Soleil Ltd is seeking a General Manager to lead a luxury property, aligning strategy with our standards while coaching the team to deliver extraordinary guest experiences. You will manage owner relationships, revenue strategy, and community engagement to uphold our premium hospitality ethos.

The role requires 10+ years in luxury hotel operations and a track record of leading independently branded properties, with a focus on F&B, events, and guest services.

Qualifications

• 10+ years progressive experience in luxury hotel operations management serving as a General Manager.
• Experience cultivating relationships with ultra-high-net-worth individuals and discerning global clientele.
• Proven ability to lead luxury membership ecosystems and private club cultures.
• Agile and solution-oriented leadership with strong communication in dynamic environments.

Responsibilities

• Lead the property team to deliver exceptional guest experiences across all service touchpoints.
• Drive revenue, oversee budgeting and forecasting, and manage owner relationships.
• Coach and recruit top talent, fostering a culture of trust, pride and engagement.
• Represent the hotel with owners, partners, and the local community to strengthen brand position.

Job description

Job Description

The General Manager will be responsible for leading a team to drive extraordinary performance in all areas of the hotel operation. This role sets the strategic direction ensuring alignment with our luxury standards and values. Serves as the coach and champion of all team members, attracting new talent, developing their skills, and creates a positive and enriching culture on property. This role is a consummate host – serving as the Ambassador and key spokesperson for the hotel, nurturing relationships with team members, hotel owners and within the community.

Effectively managing the owner relationships on behalf of Auberge, to ensure the owners maintain trust and confidence in our stewardship of their asset.

Oversee the development of the strategy and business plan to deliver our objective of being the best-loved operator of one of a kind luxury hospitality and experiences.

Responsible for initiating, facilitating, and guiding well-designed and creatively curated guest experiences unique to the property through the food & beverage outlets, other amenities, product selection, partner alignment, and space activation.

Develop the recruitment and employment brand strategy to become the employer of choice in the local market.

Build a rich culture of trust, pride and joy that will result in a high employee advocacy and team member engagement.

Oversee the creation and successful implementation of the guest experience - Pre-Arrival, Arrival, During The Stay, Departure and Post-Departure to ensure that our guests report the highest levels of personal and customized services.

Ensure that all financial targets are met as well as accurate monthly forecasting.

Spearhead the commercial strategy to drive and increase revenue as well as be the sales champion and visible with most influential travel advisors, clients and media.

Partner with your Executive leadership team to ensure each department is functioning with the highest standards of excellence.

Champion new initiatives and take calculated risks to improve property performance.

Actively engage with the local community, businesses, and high society to embed the property and region as a cultural and social landmark.

Qualifications

• 10+ years progressive experience in luxury hotel operations management serving as a General Manager

Experience cultivating relationships with ultra-high-net-worth individuals and discerning global clientele.

Proven ability to lead luxury membership ecosystems and private club cultures.

Sophisticated understanding of member engagement, social programming.

Demonstrates a savvy approach to business operations, with innovative thinking to address unique challenges.

Previous experience managing independently branded luxury hotels.

Demonstrates robust experience in operations, particularly in F&B and club membership management.

Agile and solution-oriented, with strong communication skills and the ability to navigate dynamic environments.

Strong involvement with the local community.

International exposure that enriches brand positioning.

Ability to create and sustain a culturally relevant luxury environment that resonates with global tastemakers, members, and guests.

Competitive Compensation; target base salary of $300k-$325k plus incentives, comprehensive medical and other key benefits.

Equal Opportunity Employer

Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.