General Manager

House Doctors of Brentwood; Brentwood (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading handyman and home improvement service company in Brentwood seeks a highly motivated General Manager to oversee operations and ensure exceptional customer experiences. The ideal candidate will possess substantial industry expertise and leadership experience, along with a commitment to fostering a positive team culture and achieving business growth.

Benefits

Competitive salary

Bonus based on performance

Training & development

Opportunity for advancement

Provision of tools and uniforms

Cohesive team culture

Qualifications

• 5+ years of hands-on experience in the handyman industry.
• 2+ years of experience leading teams.
• Valid driver's license.

Responsibilities

• Leading and managing the team of service technicians.
• Ensuring high-quality job execution and customer satisfaction.
• Completion of staffing tasks including hiring and training.

Skills

Organizational Skills

Customer Communication

Leadership

Problem Solving

Physical Labor Capability

Tools

MS Office

Job description

Benefits:

Bonus based on performance

Competitive salary

Training & development

Opportunity for advancement

Are you ready to join an award-winning team that provides excellent customer service and value?

WHO ARE YOU?

You are an energetic, well-organized, creative problem solver and goal-oriented team player who loves a challenging and fun environment. You are looking to work hard, earn great money and gain hands-on business experience. You are excited to join a team that strives to leave every customer an enthusiastic advocate of our company. You are committed to reaching your full potential in a supportive learning environment.

WHAT WE OFFER?

Competitive pay and bonus structure based on specific metrics paid monthly, quarterly

Growth and advancement opportunities in an award-winning franchise.

Full time hours with job security and steady year-round work

Company values include craftsmanship, continuous improvement, integrity, open minded, and teamwork

Paid training and career planning provided

Provision of tools and uniforms

A cohesive team culture with regular events

POSITION OVERVIEW

The General Manager is a high-energy professional who is proactive and self-motivated with a demonstrated ability to think and plan strategically. The General Manager takes care of a portfolio of projects on a weekly basis. Ideally, a qualified General Manager will have experience in the different facets critical in small business: sales, marketing, administration, operations, and human resources.

House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Brentwood area. We are looking for management support including capacity planning to help the business with budgeting and scaling to identify optimal levels of operations.

RESPONSIBILITIES:

Working closely with the business owner to set and achieve the business goals

Leading and managing the team of service technicians and projects

Ensuring high-quality execution for all jobs; monitoring post-job satisfaction of customers, and managing expectations about the scope of the work and costs

Completion of staffing tasks including recruiting, hiring, training, retention and staff scheduling

Maintaining all information related to sales, estimates, job, and other operational details

Performing office responsibilities including the purchasing of supplies and maintaining an organized workspace.

Overseeing relationships with customers, realtors, property managers and other service companies within companies’ target markets to increase sales and measure the return/effectiveness of these activities

SKILLS AND REQUIREMENTS:

Highly organized and process oriented

5+ years hands on experience with a knowledge of principles, techniques, equipment, and supplies used in the handyman industry, as a General Manager, or similar leadership role conducting similar activities to what's listed above

2+ years of experience leading teams to achieve exceptional customer experiences

Computer experience with MS Office including Excel

Possess excellent customer communication and independent work skills

Strong desire to help others excel and hit goals

A strong work ethic and highly dependable

Able to perform physical labor work including bending, lifting (50+ lbs), and handling tools

Valid driver's license

Operations Manager, production manager, leadership, general contractor, manager, senior manager, handyman