General Manager

Lapels Laundromat; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

Lapels Laundromat in East Boston seeks a passionate General Manager to oversee store operations and ensure excellent customer service. The role involves managing staff, quality assurance of services, and financial oversight. Candidates should have significant experience in management and customer service, with a focus on operational excellence.

Benefits

Competitive Salary & Benefits

Bonus Program

Paid Time Off

Employee Discount Program

Company Uniforms Provided

Qualifications

• Minimum 3 years experience in a supervisory and managerial role.
• Experience in the garment care or closely related industry is preferred.
• Strong attention to detail and solid basic computing and administrative skills.

Responsibilities

• Manage day-to-day operations and financial performance.
• Supervise hiring, training, and evaluating all employees.
• Maintain store safety and cleanliness.

Skills

Customer Service

Team Leadership

Attention to Detail

Job description

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Lapels Laundromat. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Lapels Laundromat

About Boston Laundry & Lapels Laundromat:

Boston Laundry, LLC is a franchisee of Lapels Laundromat. Clean Brands, the parent company of Lapels, is the largest dry-cleaning and garment care company in the country. Clean Brands has over 100 combined years of garment care expertise that they bring to their customers.

Lapels Laundromat, located in East Boston, is a state-of-the-art store that offers garment care through several means: traditional self-service laundry, full-service laundry offering wash, dry and fold services, and dry cleaning. Get in on the ground floor with us and grow into your future as we build additional stores and the brand in and around the Boston area!

The Role: General Manager

We are looking for a passionate Laundromat General Manager to manage our state-of-the-art store! Reporting directly to the Ownership Team, the General Manager is responsible for the day-to-day operations and financial performance of their Lapels Laundromat store. The General Manager’s role is both an individual contributor of the store’s services, as well as one who oversees the laundromat operations and staff, ensuring a high level of service, safety, and cleanliness. Key responsibilities include:

Customer Service & Satisfaction:

• Take ownership of providing excellent customer service by all team members.
• Assist customers with self-service laundry card usage, machine selection, retail purchases, wash and fold orders, drycleaning orders, and any other inquiries or concerns.
• Proactively anticipate & resolve customer issues and professionally respond to concerns or complaints brought by customers.

Premium Services, Dry Cleaning & Wash and Fold Operations:

• Be the onsite expert in garment care and fabrics needing specialized care.
• Perform order fulfillment and ensure consistent quality and customer satisfaction with all premium services.
• Maintain thorough knowledge of all retail products, the equipment, their uses and benefits.
• Ensure retail shelves are stocked and organized in an appealing fashion.
• Promote additional product sales to customers.

Team Management:

• Hire, Train, Evaluate, and Supervise all employees of the laundromat store.
• Schedule shifts, approve timesheets, and maintain proper employee support, labor postings, uniforms and tools needed by the team.

Operational Management:

• Financial: Be the onsite expert of the point-of-sale system, follow proper card & cash handing procedures, and monitor the performance and profitability of the laundromat.
• Administrative: Use a computerized logbook system to track orders, monitor equipment usage, and machine & building cleaning/maintenance. Compile business reports or other required information for the ownership team.
• Inventory: Manage ordering, receiving, auditing and stocking of retails items. Monitor and purchase maintenance, safety, first aid & cleaning supplies.
• Building & Machine Maintenance: perform minor repairs and routine maintenance as needed. Facilitate service visits by technicians when needed and maintain records.

Store Safety & Security:

• Maintain a safe and secure environment both inside and outside of the laundromat, including use of the onsite security system.
• Address any safety concerns or hazardous situations immediately during your shift.
• Follow established safety protocols and provide team training to prevent accidents and injuries for both customers and staff.
• Be prepared for emergencies such as fires, severe weather & disruptions, ensuring the safety of everyone in the store.
• Oversee effective store opening and closing procedures and protocol.

Store Cleanliness & Maintenance:

• Ensure the store is consistently clean and well-maintained, including both the interior and exterior.
• Address any safety concerns or hazardous situations immediately during your shift.
• Regularly walk the floor to collect debris, empty trash, inspect bathrooms, and perform other necessary light cleaning duties.
• Regularly inspect and clean the washing and dryer lint and drain screens.

Our Managers are the face of our stores and are fully involved at all levels: assisting customers, performing direct service, and owning the operations of the store. This position requires an individual who is highly organized, customer-focused, and capable of managing multiple responsibilities with keen attention to detail.

Job Qualifications:

• Minimum 3 years experience in a supervisory and managerial role, with demonstrated team leadership & training experience.
• Experience in the garment care or closely related industry is preferred.
• Demonstrated customer service skills. Ability to resolve customer concerns/complaints in a professional and timely manner.
• Strong attention to detail and solid basic computing and administrative skills.
• Ability to perform minor routine maintenance and repairs.
• Must be able to stand for up to 8+ hours at a time for a shift.
• Must be able to lift 35 pounds.
• Ability to work a flexible schedule and be available to the team while store is in operation.
• Experience opening a new store a plus.
• Preference for multilingual skills that match our customer base (English required, Spanish preferred, other languages a plus)

What We Offer:

• Competitive Salary & Benefits
• Bonus Program
• Paid Time Off
• Employee Discount Program
• Company Uniforms Provided
• Full time employment with flexible scheduling
• Promotions
• Referral Program
• Retention Program
• Fun, Energetic Work Environment with the leading network of Garment Care Experts

Location: This position works onsite. Liberty Plaza. East Boston, MA.

Compensation and Schedule: This is a full-time, exempt position. Annual base salary range of $60,000-$70,000, plus bonus. A competitive benefits package, PTO and other perks are included.

Application Process: Review of applications will begin immediately and will continue until the position is filled. To apply for this position, please apply through LinkedIn or email a position-specific cover letter and resume to [e-mail]. Applicants needing reasonable accommodation to participate in the application process should also contact Julie Love.

The Company is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, veteran status or age.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Customer Service

• Industries

  Consumer Services, Retail, and Personal and Laundry Services

Referrals increase your chances of interviewing at Lapels Laundromat by 2x

Inferred from the description for this job

Medical insurance

Get notified about new General Manager jobs in Boston, MA.

Canton, MA $70,000.00-$80,000.00 1 month ago

Greater Boston $150,000.00-$185,000.00 1 day ago

Boston, MA $90,000.00-$100,000.00 11 months ago

Cambridge, MA $75,000.00-$90,000.00 11 months ago

Boston, MA $70,000.00-$80,000.00 1 day ago

Boston, MA $70,000.00-$85,000.00 8 hours ago

Greater Boston $70,000.00-$85,000.00 3 days ago

Boston, MA $70,000.00-$80,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.