General Manager

Hyatt Hotels; Boston (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

A leading hotel on Boston Waterfront is seeking an exceptional General Manager to inspire excellence and lead a dedicated team. With a focus on guest experience and financial performance, you'll guide strategic initiatives in a renowned boutique hotel. This is a unique opportunity to shape a prestigious hospitality legacy.

Qualifications

• Minimum 2 years as Director of Operations for a 200+ room hotel.
• Experience in Sales & Marketing and Revenue Management.
• Proficient in hotel programs (Opera, Passkey, IDEAS).

Responsibilities

• Oversee sales, marketing, and revenue strategies to maximize profitability.
• Manage financial performance and develop annual budget.
• Lead various hotel departments to ensure smooth operations.

Skills

Leadership

Sales

Revenue Management

Communication

Tools

Microsoft Office Suite

Job description

Now Hiring: General Manager

Battery Wharf Hotel, Boston Waterfront

Poised at the edge of Boston Harbor, where timeless charm meets refined elegance, Battery Wharf Hotel is the crown jewel of the city’s waterfront. With 150 impeccably appointed guest rooms, sweeping harbor views, and a reputation for personalized service. Hosting 10,000 sq ft of flexible meeting space, the Exhale Spa and fitness center. We have a unique complex with a residential component offering a truly one-of-a-kind hospitality experience.

We are seeking an exceptional General Manager—a leader with the sophistication, strategic insight, and passion to inspire excellence at every level. This is a rare opportunity to be at the helm of one of Boston’s most distinguished boutique hotels. If you are a seasoned hotelier who thrives in delivering unforgettable guest experiences and leading high-performing teams, we invite you to apply now. This is your moment to lead something extraordinary and be a part of legacy property.

About You:

You are an experienced leader with a hands-on approach to operations, sales and revenue generation. You are passionate about exceeding guest satisfaction and driven by financial performance. You hold a reputation for being a visible leader in the hotel and hospitality community, a strong communicator, and a role model to all hotel associates, buying partners and industry-related businesses and executives.

About Us:

We are an enthusiastic, driven and seasoned group that takes pride in what we do. We work hard and value a team approach to provide the best guest service. We not only create memories for our guests, but for our employees too, and have fun at various team building activities throughout the year.

About the Role:

The key responsibilities of the General Manager include but are not limited to:

• Sales and Marketing:

Working closely with Sales and Marketing team to develop revenue generating strategies for the Hotel; identifying new business leads, assisting the Director of Sales in developing a tailored sales approach for the sales team, and actively pursuing leads with the sales team; ensuring sales and marketing strategies are aligned with relevant brand strategies and that the strategies are effectively executed against established goals; leading hotel public relations, marketing and social media strategies and guiding implementation of initiatives through relevant personnel.

• Revenue Management:

Working with Revenue Management to develop effective pricing strategies, balancing seasonality, economic factors, market segments, hotel goals and guest satisfaction; maximizing revenues by anticipating and planning for market shifts; establishing revenue strategies that support the Hotel’s positioning in local to international markets; ensuring demand forecasting and sound revenue practices are in place to maximize yield; identifying ways to grow all revenue streams including ADR, Occupancy, RevPAR, Market share and building Banquet & Catering revenues by researching and remaining current of competitor strategies.

• Business Analysis, Strategic Planning and Execution:

Reviewing business related data such as market share, financial performance, inventory, associate engagement, online reviews and guest satisfaction; reputation management; analyzing business information to proactively address changing market conditions; integrating business information into strategic and tactical business plans; using business information to identify indicators of product and service successes and opportunities for improvement on a continual basis.

• Financial Performance:

Developing the annual budget and capital budget in conjunction with the Executive Committee and Corporate Office; working closely with the Controller to plan, manage, review and approve all operating expenses to ensure optimal levels of the hotel’s fiscal performance; coordinating capital improvement projects to maintain and/or upgrade quality standards and hotel image and present priority capital projects to ownership for approval; controlling labor and capital expenses.

• Associate Relations:

Communicating hotel business information in a timely manner to ensure associates are well-versed to undertake their duties; Leading associates to increase the level of engagement; understanding the performance expectations for all positions within the hotel and supporting the managers in being able to successfully provide them with sufficient training to meet performance expectations; managing labor relations; conducting human resources transactions to support needs of the hotel (e.g., compensation decisions and actions, initiation and approval of hiring requisitions.)

• Corporate Board Relations:

The Battery Wharf Hotel is a mix use dynamic project, consisting of boutique hotel, retail, luxury condominium, and parking. Included is the oversight of the Master Association Board, leasing, engineering department and security department and those associates will report to you.

• Operations:

Overseeing operational leaders, the role requires building relationships, developing and guiding direct reports and, when needed, additional subordinates who oversee such departments as Front Office, Housekeeping & Laundry, Banquets, Culinary, Stewarding, Restaurant, and Engineering.

This position directly leads an Executive Committee team and oversees or is responsible for the following departments: Sales & Marketing; Catering & Events; Revenue Management; Finance; Human Capital; and the Director of Operations.

Qualifications and experience required:

• Minimum 2 years working experience in North America as a Director of Operations of a 200 room or greater full-service, world class hotel.
• Core experience in Sales & Marketing, Catering & Events and Revenue Management, including previous experience managing a sales team.
• Additional experience in the operation of a diversified market mix that includes corporate, transient, groups and crew markets, as well as large-scale Banquet facilities and food and beverage outlets.
• Proven success in working in a competitive marketplace.
• Previous experience in unionized properties with the skills to negotiate and guide teams in union and legal matters.
• Ability to work effectively with a participative owner.
• Computer Skills - Demonstrated ability with regards to computer skills, including an intermediate level of Microsoft Office Suite, proficiency with e-mail, internet, and data base applications and various social media mediums. Understanding and experience in using hotel programs (i.e.: Opera, Passkey, IDEAS etc.) is preferred.

How to apply:

Qualified candidates are invited to submit their cover letter and resume towww.batterywharfhotelboston.com. Click on careers and filter by Boston.

We thank all interested applicants, but only those shortlisted will be contacted.