General Manager

Resolute Road Hospitality; Boise (ID); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Job summary

Residence Inn by Marriott in Boise, Idaho is seeking a General Manager to lead daily hotel operations, guest satisfaction, and financial performance. You’ll foster a culture of service, accountability, and excellence while upholding brand standards.

With 5–7 years in full-service hotel operations and prior GM experience, you’ll guide HR, training, revenue management, and capital projects to deliver exceptional guest experiences and sustained growth.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 5–7 years of experience in full-service hotel operations; 10+ years preferred.
• Previous General Manager experience strongly preferred.
• Experience with branded hotel systems and standards.

Responsibilities

• Oversee daily hotel operations including housekeeping, front desk, F&B, sales, and maintenance.
• Ensure staff training, safety procedures, and SOP compliance.
• Lead HR functions: hiring, retention, and team development.
• Conduct staff meetings and promote company culture and values.
• Respond to guest feedback professionally and promptly.
• Monitor brand satisfaction scores and guest experience metrics.
• Support sales and revenue management efforts.
• Coordinate capital improvements and protect hotel assets.
• Set realistic operational goals and profitability targets.
• Perform other duties as assigned.

Skills

Hospitality operations

Financial management

Leadership

Communication

Staff coaching

Strategic thinking

Education

Bachelor's degree (Hospitality / Business)

Tools

Microsoft Office

Hotel operating systems

Job description

Description

The Residence Inn by Marriott located in Boise, Idaho is looking to add to our hospitality family! This award-winning hotel is perfectly located near Downtown Boise. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

Summary

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Benefits

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Your Role

As General Manager, you’ll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You’ll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results.

What You’ll Do

• Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
• Ensure proper training of all staff, including safety and standard operating procedures
• Manage HR functions including hiring, retention, and team development
• Conduct regular staff meetings and promote company culture and values
• Respond to guest feedback with professionalism and urgency
• Monitor and improve brand satisfaction scores and guest experience metrics
• Maintain operational efficiency, service quality, and standards compliance
• Manage hotel inventories, purchasing, and invoice approvals
• Participate in sales and revenue management efforts
• Coordinate capital improvement projects and protect hotel assets
• Set and achieve realistic operational goals and profitability targets
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Strong understanding of hospitality operations and financial management
• Excellent communication and leadership skills
• Proficiency in Microsoft Office and hotel operating systems
• Ability to lead in a fast paced, multi-departmental environment
• Strategic thinker with hands on execution capabilities
• Ability to assess and coach team performance fairly and consistently
• Strong organizational and analytical skills
• Ability to build rapport with community stakeholders and maintain visibility

Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• 5-7 years of experience in full-service hotel operations required; 10+ years preferred
• Previous General Manager experience strongly preferred
• Experience with branded hotel systems and standards

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements