General Manager

Wingstop; Billings (MT); On-site; USD 65,000 - 90,000; Full time

Job summary

Wingstop is seeking a General Manager in Billings, MT to lead restaurant operations and drive guest satisfaction. You will oversee staffing, budgeting, scheduling, and local marketing initiatives to achieve business goals and ensure a top-tier guest experience.

The role requires 3–5 years of management experience in a restaurant setting, strong leadership, and a commitment to food safety and quality. The position is full-time and on-site.

Qualifications

• Basic computer skills.
• P&L management including budgeting and cost control.
• Budgeting and scheduling responsibilities.
• Strong organizational and planning abilities.
• Team building and leadership capabilities.
• Problem solving and decision making.
• Clear verbal and written communication.

Responsibilities

• Uphold guest satisfaction and ensure a positive guest service experience.
• Address guest concerns promptly and professionally.
• Hire qualified staff and ensure consistent guest satisfaction.
• Train and empower employees to deliver excellent service.
• Evaluate staff performance and provide feedback.
• Improve skills and morale of all employees.
• Coach and provide regular performance feedback.
• Develop and execute the restaurant's business plan within budget.
• Manage labor to meet budget and optimize scheduling.
• Enforce labor laws and food safety standards.
• Drive company marketing programs and guest engagement.
• Maintain integrity and a respectful workplace.

Skills

Basic computer skills

P&L management

Budgeting

Organizational skills

Team building

Problem solving

Communication skills

Education

High school diploma or equivalent

Job description

Akash Management, LLC is a restaurant leading company while doing business as Wingstop. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained work force that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform several different tasks every day, and this posting does not list all of the essential functions of the job.

The General Manager is ultimately responsible and accountable for all restaurant activities and assumes complete responsibility for the restaurant as necessary. The General Manager works to ensure that all activities are consistent with and supportive of the restaurant’s business plan.

The GM ensures all employees (Shift Leaders, Crew Trainers and Crew Persons) are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

Essential Functions

• Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
• Responds positively and quickly to Guest concerns.
• Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensures all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
• Continuously improves the skills, knowledge and morale of all employees.
• Train, coach and provide regular performance feedback (positive and corrective)
• Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
• Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
• Utilizes labor effectively to meet budget.
• Responsible for financial results
• Executes company-wide marketing programs
• Enforces all labor laws (federal, state and local).
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

EDUCATION

High school diploma or equivalent. Experience 3 – 5 years in management position (preferably restaurant new experience)

HOURS

Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the District Manager.

Skills & Abilities

• Basic knowledge of computers.
• Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.
• Organizational, planning and time management
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills.

Physical Abilities

• Work long hours.
• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products.